1. FOREWARNING

The forewarning is an integral part of the contract.

2. Definitions

2.1 The Operator refers to GO Voyages and its subsidiary GO VOLO.

When selling packages, GO Voyages acts as a tour operator and is subject to articles L.211-1 and following of the French Tourism Code.

In the sale of individual travel services (air transportation, lodging or car rental) GO Voyages act in their sole capacity of intermediary between the Purchaser and the Supplier. In accordance to article L.211-17 of the Code of Tourism, GO Voyages will not be deemed liable for any transaction outside the scope of article L.211-2 of the Code of Tourism.

With offices located 14 rue de Cléry, 75002 Paris, France, GO VOYAGES is a limited company with a capital of €117,500,000, registered under # 491 249 553 with the RCS of Paris and holding a travel agency license #075 07 0063 begin_of_the_skype_highlighting as well as IATA agreement.

GO Voyages has contracted an insurance policy # HA RCP0082196 with HISCOX Company, located 19 rue Le Grand, 75002 Paris, France to provide coverage of its professional civil responsibility for a yearly amount of

€ 5,000,000.

GO VOYAGES has secured a financial warranty for € 6,745,470, issued by APS (Association Professionnelle de Solidarité), located at 15 avenue Carnot, 75017 Paris, France.

2.2 The Purchaser refers to any person who books, orders and/or purchases a service sold by the Operator, such as air transportation, lodging, car rental, package tours, or any other service

2.3 Groups The products displayed on the website are exclusively intended for private individuals traveling with a party of up to 9. Groups of 10 and more fall into a special pricing category.

2.4 Delivery date The travel products posted on one of the websites of GO Voyages, all of which are governed by the current terms, are valid as long as they remain online and until exhaustion of availabilities. They may vary in real time. Offers and prices are continuously updated by the providers of services. The Operator is not responsible for these changes.

2.5 Placing an order

Nature of the contract

In accordance with article 1369-8 of the Civil Code, the Purchaser accepts the use of electronic means to process the transaction.

Modes of booking

The Purchaser may book online, on one of GO Voyages’ websites. .

Booking procedure and process

Step 1: The Purchaser chooses among the services offered, specifying the dates, destination, number of participants with their age ranges, and the flight class (ecomony or business). He/she then clicks on OK and the search begins.

Step 2: GO Voyages/GO VOLO displays availabilities.

Step 3: GO Voyages:/GO VOLO displays product descriptions and the Purchaser fine-tunes his/her choice (i.e. by selecting the schedules)

Step 4: After confirming his/her entry the Purchaser must enter his/her personal information

Step 5: GO Voyages quotes a price for the ordered services. The Purchaser must specify the personal details of each member of his/her travel party. Important notice: tickets and vouchers will reproduce the information entered by the Purchaser, GO Voyages/GO VOLO waives liability for any erroneous entry, including incorrect names and first names. During this step, the Purchaser must specify any special requests when applicable. He/she must also confirm that he/she has carefully reviewed the terms of sale which he/she accepts.

Step 5 SSL (secured page): the Purchaser settles payment for the ordered services. Clicking “OK” means the Purchaser agrees to accept payment for all the members of his/her travel party.

By booking online, the Purchaser orders the Operator to process the transaction. Only after full payment is received will the booking be considered as final.

By electronic mail, GO Voyages/GO VOLO acknowledges the receipt of the Purchaser’s order by giving him/her a confirmation code with a summary of his/her booking (product description/s, total price, date of travel, name/s of party members). Pursuant to article 1369-5 of the Civil Code, “the order, the confirmation of the acceptance of the offer and the acknowledgement of receipt must be deemed received when the parties to whom they are addressed are able to access them”.

The Purchaser must check his/her in-mail box for receipt of this document, whose particulars he/she should review carefully. GO Voyages/GO VOLO waives all liability for incorrect information entered by the Purchaser at the time of booking.

Air reservations are submitted to technical compatibility with the ticketing department’s software. The issue may arise when a carrier has contracted an agreement with a partner airline whereby the sale of seats from France is allowed as opposed to ticketing. In such a case, the Purchaser will be informed within the 2 working days following the aforementioned acknowledgement of receipt and GO Voyages/GO VOLO will do its best to offer a substitute trip with a new fare.

Important notice: Within the frame of the purchase of a seat on a regular airline, the Operator acts as an intermediary between the carrier and the Purchaser. On certain flights and at specific dates, or in order to offer cheaper fares, the airline may require that the Operator apply certain rules such as setting a date limit for ticketing, or giving priority to certain categories related to age, family circumstances or country of residence. In the event that such rules are applied, the Operator may cancel the transaction at no charge.

Modification or cancellation by the Purchaser

Any request for a change or cancellation of a purchase order must be addressed by electronic mail and sent to GO Voyages/GO VOLO.

All products and services (packages exclusive)

In French: info@govoyages.com.

In English: booking@govolo.com

In Spanish: informaciones@govolo.es

In Italian: informazioni@govolo.it

In Portuguese: informacoes@govolo.pt

Accommodation exclusively : resasejours@govoyages.com

Go Voyages will acknowledge receipt of the Purchaser’s request by email. The Purchaser is responsible for checking his email in a timely manner.

In the event of a change or cancellation, GO VOYAGES/GO VOLO will credit the Purchaser minus the cancellation fees as stated in Article 15 of the current provisions. This credit will appear during the credit card’s next billing cycle.

Important notice: certain products or services may not be modified or cancelled. As a result, they are not refundable, and GO will not be deemed liable in this respect

2.6 Right to uncharged assistance and procedure

2.6.1 Right to free assistance

Pursuant to the provisions of article L.121-18, II of the French Consumer Code, GO Voyages/GO VOLO operates a hotline exclusively dedicated to processing the booking as stated in article 2.6.2 of the Particular Conditions of Sale. The contact number is the one stated on the mail acknowledging the receipt of the booking. In order to benefit from this uncharged service, the Purchaser is required to give his/her confirmation code which is exclusively used for tracking purposes.

2.6.2 Tracking the booking

As stated in article L 121-18 of the French Consumer Code, tracking a booking begins with the email of confirmation and ends with the receipt by the Purchaser of the relevant travel documents (e-ticket, hotel and car rental vouchers...)

2.6.3 Tracking the ordered service(s)

In accordance with article L.121-20-3 of the French Consumer Code, the supplier must fulfill the service within a definite time period. In the case of a travel package or individual tourist services, the deadline is the date of the outbound flight.

2.7 Packages/Breaks refers to a packaged tour. In accordance with article L 211-2 of the Code of tourism, a package has the following characteristics:

1. It results from the preliminary combination of at least 2 services related to transportation, lodging or other land service complementary to transportation or lodging and representing a significant part of the total price.

2. It covers a minimum time period of 24 hours, including an overnight stay.

3. It has a global price, taxes inclusive.

2.8 Flight refers to transportation by air, sold separately of any additional tourist service. Pursuant to article L211-3 of the Code of Tourism, while no additional tourist service is ordered by the Purchaser but seats on regular flights, the Operator sells air tickets that are issued by the carrier under its sole responsibility. Strict liability as stated in article L.211-16 of the Code of Tourism does not apply to bookings and transactions via direct or remote sale, which do not fall within the scope of a tourist package as described in article LL.211-2 of the Code of Tourism, related to air tickets or other modes of transportation on a regular airline.

3. Capacity

The Purchaser acknowledges his/her legal capacity to contract according to the provisions described herein, i.e. that he/she is of legal age, or at least 21 years old to rent a car. The Purchaser must also have legal capacity to contract, and is not under supervision or trusteeship. He/she vouches for the accuracy and the truth of his/her personal information as well as that of his fellow travelers. The Buyer guarantees the truthfulness and accuracy of the information which he/she, or any person placing the order in his/her name and on his/her behalf, provides.

Important notice: Reminder of the terms of article 313-1 of the new French Penal Code: "Fraud is the action of paying with funds, valuables or any other assets, as well as providing a service or exchanging an operation against discharge via means as varied as a false name or title, abusive use of a quality or other fraudulent manoeuvre with the purpose of misleading an individual or entity. Fraud is punishable with five years of imprisonment and a fine of 375,000€.”

4.PRICE AND PAYMENT

4.1 Prices

All prices are in euros. They include taxes. A handling fee plus the cost of delivery/postage may uncur to the Purchaser. In accordance with the regulations relating to VAT on royalties cashed by travel agents, VAT paid on the services purchased is not specified on the Operator’s quote.

Unless stated otherwise in the product description, the prices exclude:

- Handling fees ticketing and hotel vouchers, packages and car rentals (from €0 to €50);

- when e-ticketing is not allowed, the cost of delivery of paper tickets – which vary upon the mode of delivery chosen;

- insurance;

- regarding carriage by air: exit taxes claimed by some countries and payable in cash at check-in; excess baggage: airport parking; visas, police and heath formalities, like vaccines and other medical requirements;

- Regarding lodging: tourist taxes for France; additional local and other taxes (e.g. municipal taxes) which may be levied by local authorities in certain countries, preferably in local currency; miscellaneous incidentals like supplement for single occupancy; meals outside of the meal plan and those eaten during stopovers; beverages during meals (including bottled water when drinking water is not available); share of cost for babies payable directly to the hotel; telephone expenses; tours and optional outings; admission to museums and to other tourist highlights; charged attractions; personal expenses; mandatory tips in certain countries; customary gratuities to guides and drivers.

For all service products, the prices include:

- airport taxes (national and international);

- the solidarity tax;

- the cost of connected services, namely costs directly related to the services ordered including those incurring to the providers.

Important notice: depending on local regulations, certain taxes may be added. They are charged to the Purchaser and must be paid on location preferably in the local currency. Prices are set on the basis of the then-current tariffs and exchange rates as described below, but they can be modified. Pricing details are itemized on the page of booking.

4.2 Price revision

Prices indicated are those in force on the date the reservation is made. Prices are established based on tariffs and exchange rates. They are subject to change. Prices must be confirmed before registering.

The quoted prices are those in force at the date of booking.

Customers who have already purchased a package may only incur such revision within 30 days before their departure date

Any variation in tax rates and/or in fuel cost charged by local authorities and/or airlines are automatically incorporated into the selling price, effective as of its date of application, including for the Purchaser who has already settled his/her payment.

For package/break clients who have already registered, trip prices may not be increased less than thirty days before departure.

4.3 Modes of payment

Several modes of payment are available:

4.3.1. Credit and debit cards

The Operator accepts the cards listed below. Payments may be made either at the offices of GO Voyages, located 118, rue Réaumur 75002 PARIS, France, or on its website (secured payment), or by telephone.

- French Care Bleue,

- Visa, Visa Premier, Visa Platinum, Visa Infinite, and Visa Electron,

- American Express,

- Eurocard/MasterCard,

- Maestro,

- Cofinoga.

In the event of a low-cost flight, a payment by bank card is required. In certain cases and for reasons related to the fight against fraud, the Operator may have to require payment via money transfer. Transfer fees are owed by the Purchaser. The banl details which are provided when ordering are directly transmitted encrypted according to the norms.

Important notice: the Operator, who is involved in the fight against credit card fraud, may require that the Purchaser produce a copy of the bank card used for the transaction, as well as copies of identification of both the card holder and the passenger. Failing such documentation, or in the event that the Purchaser cannot be reached within the fixed time limit, the Operator will be unable to process the transaction, which will result in cancelling the booking without penalty.

Pursuant to article 132.2 of the French Monetary and Financial Code, processing a bank card payment constitutes an irrevocable contract. The transaction may only be blocked in cases of loss or fraudulent practice. Outside of such restrictions, the card holder will be prosecuted for card fraud. The right to stop payment can not be used to replace the right of withdrawal applied in the tourism sector.

4.3.2. Payment by bank transfer (euros only):

The Operator accepts payments by money transfer in euros exclusively. The transfer must be confirmed by the issuing bank. The confirmation of transfer must be faxed to the accounting department whose details are forwarded in the email acknowledging the booking; it must specify the passenger's surname and first name with his/her file confirmation code, and sent before the limit date which is defined as the date on which the booking file closes. Without an official authorization from the bank, the transaction will not be processed. Please note that transfer payments via the Internet are not accepted.

In certain cases and for reasons related to the fight against fraud, the Operator may have to require payment via bank transfer.

In certain cases, for reasons relating to the suppression of fraud, the Organiser may be obliged to set bank transfer as an alternative solution for bookings payments, particularly for all bank transfers sent from a country outside France or from a country other than France.

Important notice: bank fees incur to the Purchaser.

4.3.4. In cash (in euros only):

Cash payments can be made exclusively at post offices (in France and French overseas departments and territories) via a direct deposit on GO Voyages' account 27 481 43 T. The Buyer must imperatively provide proof of the deposit made on the same day before 7pm, either by taking it to the GO Voyages agency at 118, rue Réaumur 75002 Paris, faxing it to 00 33 1 53 404 501 or emailing it to comptacli@govoyages.com. If this proof of deposit is not received, the reservation cannot be guaranteed and may be cancelled without charge. Cash payments are limited to a maximum of 3,000 euros per order.

4.3.3. Payment with gift vouchers

The Operator accepts payment with

- Complimentary gift vouchers

- TIR Groupé gift vouchers

- Gift vouchers Go Voyages/GO VOLO

>>> http://www.govolo.ie/vouchers.cfm

Gift vouchers are redeemable:

- directly at the offices of GO Voyages, located 118, rue Réaumur 75002 Paris, France. A processing fee of E15 will be deducted from the value of the gift voucher

- online or by telephone, in the following manner:

The Purchaser makes purchase order with his/her credit card. Once the payment has been charged, and prior to the date of departure, the Purchaser sends his/her gift vouchers specifying his/her full identity and confirmation code. The letter must be sent by certified post with an acknowledgement of receipt to the following address: Go Voyages, Département comptabilité clients, 14, rue de Cléry 75002 PARIS, FRANCE.

The Purchaser may choose to pay for his/her booking, in whole or in part, with gift vouchers. Upon receipt of the payment of these vouchers by the affiliated organizations (allow approximately one month), the Operator pledges to credit the amount of the gift vouchers by cheque or card. The amount is not refundable in the case of a cancellation.

When the total value of the gift vouchers exceeds the actual travel price, the difference is not reimbursed. If the Purchaser cancels a booking, he/she will be credited with the value of his booking, not that of the gift vouchers.

4.4 Sécurisation des paiements et lutte contre la fraude aux moyens de paiement

The personal data collected for a booking purpose is subjected to automatic processing by FIA-NET S.A. The automated data processing is meant to define a level of analysis of a transaction and fight against fraudulent payment methods including bank card fraud.

FIA-NET SA and GO VOLO are the recipients of the data related to your order. Failure in the transmission of these data prevents the execution and analysis of your transaction. Certain non-personal data related to your order such as the IP address may be subjected to a transfer outside of the U.E.

Depending on the analysis of the transaction transmitted by FIA-NET SA, the Operator reserves the right to refuse payment by credit card and to offer alternative payment methods, as stated in article 3.3 of the terms of sale. In addition, the Operator may require that the Purchaser provide additional documents. As such, the Operator determines the finalization of the booking upon receipt of these documents.

Any bill that is unpaid due to fraudulent use of a credit card or similar payment mechanism will result in personal data inclusion in connection with the corresponding unpaid order being recorded in a “payment incident” file implemented by FIA-NET S.A. In this same context, any communication of incorrect information by the Purchaser or any abnormality identified in the order may also be the subjected to special processing by FIA-NET S.A.

In provision # 03-034 of 19 June 2003, the Commission Nationale de l'Informatique et des Libertés legitimates bank data collection by a distance sale authority in view of fighting against payment fraud. In accordance with article 5-e of the Council of Europe Convention 108 dated January 28, 1981, the maintenance of this information is contained within a period required for the purpose.

In accordance with the Data Protection Act of 6 January 1978, everyone has, at any time, the right of access to data related to himself or herself, as well as the right to have it rectified or opposed by writing to FIA-NET – Service Informatique et Libertés – Traitements n°773061 et n°1080905 - 15 Rue du Faubourg Montmartre, 75009 PARIS, France.

Important notice: There may be cases where only a bank transfer is accepted, i.e. if the Purchaser lives outside of France (electronic or postal address), if he/she departs from a country other than France/or if the shipping address for the travel documents is outside of France, and if the Purchaser’s account is located in a foreign country Banking fees incur to the Purchaser.

In the event of any fraudulent practice or failure to comply with the terms of sale and of use of the Operator’s website herewith, GO Voyages/GO VOLO reserves its right to deny access to its site at any time and without prior notice and prejudice.

4.5 Conditions of Payment

For breaks only:

For all bookings made more than thirty days before departure: a minimum deposit of 30% of the price of the break is to be paid. The balance is to be paid at least 30 days before departure.

For all bookings made less than thirty days before departure: the entire cost of the break must be paid on reservation.

For all services (including breaks):

Registration is effective as soon as the reservation is made. However, the reservation is definitive only once the Buyer pays in full.

As payment is an essential condition of the contract, the booking will be cancelled in the event of payment default. This also applies to all rejected payments, whatever the cause. The Organiser is not obliged to provide the service until payment has been received and collected in full. The Buyer is obliged in all cases to pay all sums agreed for the products and services booked.

Since the booking process is final, full payment is required upon booking.

In the absence of a perfect payment, the Operator has the right to presume that the Purchaser has cancelled his/her reservation. Before receiving and cashing full payment, the Operator is not obligated to issue a ticket. However, the Purchaser remains liable for settling the payment of the entire booking.

The Purchaser will be held responsible for the accuracy of banking information

provided until it has been verified by the Operator’s bank.

Similarly, the Purchaser who has made the booking though a Travel Agent will not be discharged of his/her debt until the Operator has received full payment from the Travel Agent.The Operator reserves its right to cancel a booking that has not been paid for by a Travel Agent within the settlement period^. Before receiving and cashing full payment, the Operator is not obligated to issue a ticket. However, the Purchaser remains liable for paying his/her entire booking.

By not observing the payment terms, the Purchaser will automatically cause the Operator to deem the reservation cancelled. In the event that the payment is proven fraudulent, incomplete or non-existent, for whatever reason, the sale of services booked will be cancelled and handling fees charged to the Purchaser.

Important notice: In order to minimize exposure to fraudulent transactions GO VOYAGES/GO VOLO reserves its right to conduct random checks and require the user to fax or send by post a proof of address, a front and back copy of the credit card used for payment as well front and back copies of the IDs of the cardholder and passenger before issuing the tickets.

5. Formalities

The Operator will inform the Purchaser about police and health formalities required of French travelers. Nationals of other countries must verify any administrative requirements with their consulates/embassies. Any local governmental information provided by GO VOYAGES/GO VOLO is likely to be modified, even after the booking has been completed.

It is the Purchaser’s responsibility to comply with national obligations and pay for any related charge.

If the Purchaser is denied boarding or landing because he/she has failed to comply with local safety, health or customs regulations, GO VOYAGES/GO VOLO is in no way liable, and will not refund any purchase or charge. The Purchaser will be the sole party to receive any sanction or penalty that might result from non-compliance with the local authorities.

5.1 Franch nationals

5.1.1. French nationals of legal age and capacity

A national ID card or valid passport is required for travel. No other document will be authorized whether of an adult, a child or an infant.

As a rule, a valid passport is required to travel outside of the European Community. In some countries, travelers must carry a passport valid for an additional six months after the date of return. Additional documentation is required to issue a visa, like a travel authorization, a round-trip ticket and proof of funding, as well as assistance and repatriation insurance.

Via the websites diplomatie.gouv.fr; action-visas.com and Travelsante.com, GO Voyages will inform the Purchaser about the various formalities (police, health and customs) required of any French adult traveller of legal age to enter into/ transit via the outbound country or countries.

5.1.2 French minors:

Up to the age of 14, children are not required to carry personal identification. Their ID and photo may be put down on the passport of an adult entrusted with a parental authorization stamped by their local townhall. However, if the holder of the parental authorization only carries a personal ID and not a passport, the child is required to carry his/her own ID.

French minors traveling either on their own or accompanied by a person not entrusted with legal authority are required to carry a photo ID as well as a permission to exit the territory issued by their local townhall.

Important notice: some countries such as the United States of America, require that minors carry individual passports. Family record books are not accepted.

5.1.3 Foreign minors living in France

Foreign minors living in France are not required to carry a residence permit. However they must carry a “document de circulation pour étranger mineur”, which is permission to board issued by the local French Police Department. With this document and a valid ID (like a passport), the young traveler can justify the fact that he/she lives in France and that he/she are not under the obligation to produce a Schengen visa.

5.1.4 Minors born in France from foreign parents

The French minor (under 18 years old), born in France from foreign parents carrying valid French resident permits, may benefit from a French ID. Together with a valid national ID (passport), this document enables the minor to travel freely within the Schengen countries and re-enter into France without a visa.

Foreign minors living in France are required to produce a Schengen visa with a return ticket to France.

A minor traveling with his/her family whether he/she carrying an individual passport or put down on one of his/her parents’ passport, must carry a “document de circulation pour étranger mineur” issued by the local French police department.

5.2 Citizens from and outside of the E.U.

Via several hyper links, GO VOYAGES/GO VOLO will inform the Purchaser about governmental formalities. It is the Purchaser’s responsibility to check with the various administrations of his/her destination and transit countries.

Important notice: In some countries, travelers must carry a passport valid for an additional six months after the date of return. In some countries, children may also be required to carry an individual passport even when they are put down on their parents’ passports when traveling with them.

For all special and/or religious trips, the Buyer must obtain information concerning border crossing requirements (visa, vaccinations, etc.) from consular authorities. Buyers who do not comply with requirements will have their trips cancelled by the airline. GO Voyages cannot be held responsible in such cases.

6. transportation by air

6.1 Liability for regular and charter flights (exclusive of bookings made on “low-cost” flights)

Within the framework of the purchase of air tickets, the Operator acts in its sole capacity as intermediary between the air carrier and the Purchaser. As the Purchaser’s contracted representative, the Operator is responsible for issuing air tickets, as mentioned in article L.322-1 of the Code of Civil Aviation

The Operator’s liability cannot substitute the carriers’, whether French or foreign, which are entrusted with the transportation of passengers and baggage. In no circumstances can the Operator be held liable for unforeseeable “act of God” events caused by a third party, un-connected with the services purchased, and which has not conformed to its obligations. Nor will the Operator be liable for reasons only imputable to the Purchaser.

The Operator accepts no responsibility for rescheduling, delays, cancellations, change of itineraries, stopovers and missed connections, or any other circumstances related to transportation by air. Most often, such circumstances are attributable to heavy traffic, air regulations in force, safety requirements and aircraft verifications. In the event of a failure in complying with the provisions stated in article of law 261/2004 of the European Commission which governs the right of air passengers, the Operator will not be held liable for the aforementioned circumstances; nor will it be in the case of unforeseeable events and acts of God (strikes, bad weather, wars, natural disasters, epidemics, attacks, technical problems) connected to a third party or the Purchaser (late check-in, refusal to board because of non-compliance with safety, health, or customs requirements, no-show…).

Any expense resulting from such unpredictable circumstances (taxi, hotel, car parking, rerouting, etc…) is the responsibility of the Purchaser.

In all cases, the responsibility of airlines and their representatives, agents and staff is strictly limited, in the event of damage or complaint, to the air transport of passengers and their luggage as set out in the the transport contract signed between the company and the passenger.

In the event that flight times and/or flights are modified or cancelled by the airline, if you are not happy with the alternatives proposed by the airline, we will contact the airline in order to obtain a refund for your tickets.
On reception of the refund, we will pay you the amount obtained from the company, less a €10 per passenger administration charge.

6.2 Tickets for regular and charter flights (exclusive of bookings made on “low-cost” flights)

Plane tickets are issued once the full payment has been received. They must be presented to the airline upon checking-in.

Since June 1, 2008, The International Air Transport Association (IATA) has been enforcing new regulations on air ticketing. As of the above date, travel agencies and airlines have an obligation to issue tickets only on electronic media (electronic ticket or e-ticket). In spite of the availability displayed on its site, the Operator waives any claim related to its inability to issue an electronic ticket due to technical restrictions of specific airlines, as well as in certain situations (infants less than 2 years-old, code-shares, groups, incompatibility between airlines...). The Operator is not accountable for any problem related to ticket delivery.

The Operator pledges to offer the Purchaser an alternative carriage within 48 hours of the original order. This alternative might incur an additional handling charge of 25€ per passenger or other surcharge which would remains the responsibility of the Purchaser. Additionally, GO VOYAGES/GO VOLO may charge the Purchaser an extra charge of 40€ to cover international postage fee by Chronopost;

Here again, the Operator is not accountable for any problem related to ticket delivery.

If no substitute travel can be offered or if the Purchaser refuses to pay for the surcharge, the booking and transaction will be cancelled free of charge and the passenger reimbursed.

Note: please refer to article 15 of this document which details the applicable charges.

6.3 Specific provisions for low-cost flights

6.3.1 definition of « low-cost » carrier

A “low-cost” airline is a budget carrier commonly known in France as "low cost". It offers attractive fares on short and medium-haul flights, eliminating most of traditional passenger services.

“Low-cost” flights have one passenger class only. They operate from/to secondary airports and/or terminals (eg. Beauvais, in the Ile de France area). Onboard services are limited or at extra cost, and the fares exclude reserved seating, meals and refreshments. Children under 14 traveling alone are not accepted on board, and carriage of pets is generally prohibited.

6.3.2 Mandate of the Purchaser and compliance with the terms of sale

Hereunder, the Purchaser instructs the Operator to act on his/her behalf to process the booking with the "low cost" carrier. The carriage agreement is contracted between the Purchaser and the “low-cost” carrier. The terms of sale of GO Voyages/GO VOLO apply for processing the transaction, and those of the low-cost airline for carrying out the transportation.

6.3.3 Booking on « low-cost »flights

“Low-cost” airlines are clearly identified upon booking. The reservations are made directly between the Purchaser and the “low-cost” airline. The tickets are not issued by the Operator but directly by the low-cost airline which is liable for the supply of services and the information provided. The Purchaser is required to check the conditions of carriage with the airline. Once the booking has been processed and confirmed, the Purchaser will receive the following documentation::

- An email from the “low-cost” airline including the e-ticket required for traveling, a flight-route and schedule, together with the airline details.

- In addition, two emails from the Operator, one acknowledging the receipt of the order (with and iitinerary), and the other confirming the transaction with the receipt of payment.

Note: the e-mail sent by the airline may be written in English

6.3.4. Formalities and modes of payment

The fares of low-cost flights are only payable with a bank card. No other means of payment is accepted.

Booking on a “low-cost” carrier triggers 2 debits:

- the fare including all taxes (paid to the airline)

- handling fees plus possible insurance cost (paid to GO Voyages/GO VOLO).

The total for both the airfare and the handling fees appears online during the booking process as well as on the confirmation email sent by the Operator.

Due to their payment policy, “low-cost” airlines charge extra fees for bank transaction, luggage boarding, etc. These fees are included in the quote which appears on our site during the booking process. They are non-refundable.

Important notice: certain airlines may invoice the Purchaser in a currency other than euro. Consequently the debit shown on the Purchaser’s bank statement will differ from the amount invoiced as the difference is not refundable. Additionally, the Purchaser may incur bank fees resulting from currency conversion rates.

6.3.5 Cancellation – Modification – Special requests – No-show

The cancellation and modification conditions of “low-cost’ carriers are governed by their individual policies. For any change or cancellation, the Purchaser must contact the airline directly with his/her confirmation code mentioned on the email acknowledging the receipt of the booking. The Operator is not entitled to make any change or refund with a “low-cost” carrier.

In the event of a cancellation and rescheduling by the “low-cost” carrier, the airline is the only accountable party.

In the event of a cancellation or no-show by the Purchaser, the cancellation fees generally amount to 100% of the reservation.

For any special request (age limit for unaccompanied children, weight and dimensions of baggage, pet carriage, etc.), the Purchaser must contact the “low-cost” carrier directly, or check their sale terms.

6.3.6 Personal information

The Purchaser requests and authorizes that his/her personal details be released to the airline in view of processing the transaction. In accordance with the "Computers and Civil Liberties Act" dated January 6,1978, this authorization intervenes prior to any final confirmation of the booking,

6.4 Pregnant women – applicable to all flights

Certain airlines will deny boarding to a pregnant woman whose due date is too close to the departure date and when there is a risk of premature childbirth. The Purchaser must contact the airline prior to making a decision to travel. In no circumstances can the Operator be held accountable for such a decision.

6.5 Infants and children – applicable to all flights

There is no seat allotment for infants less than 2 years of age. Consequently, every infant must me accompanied by one adult. Infants’ air-fares are normally 10% of adult fares. Children between 2 and 11 that have not reached their 12^th birthday by their date of return can benefit from up to a 50% discount on certain flights, but availability may be limited.
The UM (unaccompanied minor) cannot always benefit from these tariffs.

Unaccompanied minor (UM) identifies children aged between 4 and 12 (inclusive) who are not accompanied by an adult passenger. Upon checking in, the minor is taken care of by the airline at no extra cost. From that time on, the child is under the legal responsibility of the carrier. He/she is accompanied to the boarding area by airline personnel then looked after by the flight attendants during the journey and/or during transit if connecting with the same carrier. Upon arrival, the minor is taken to the police check after which he/she is met by a pre-designated adult.

Under 4 years’ old and over 12, children can benefit from a similar assistance service, yet with a charge.

Apart from this type of assistance, airlines have no legal custody of unaccompanied children aged over the age of 12. They can however provide assistance when needed. It is the airline’s responsibility to decide whether they can supply such a service.

Important notice: some airlines only accept a maximum number of infants on board. This leads the Operator to check with the carrier prior to confirming a booking, and the response may take 24 hours per airline and per booking. The Operator may have to inform the Purchaser that the boardig of an infant has been denied.

6.6 Special requests – applicable to all flights

To make transportation easier and in order to verify the carrier’s restrictions regarding personal assistance, the Purchaser is required to inform to the Operator of any special assistance (due a physical or mental disability, age, or other health condition like overweight issue). The Purchaser must specify the problem in the field “special request”, on page 5 (“etape5”) of the booking process, or via any other means while booking (telephone or agency).

Passengers are reminded that in conformance with IATA international regulations, it is forbidden to carry any explosive, inflammable, corrosive, oxidizing, irritating, toxic or radioactive materials, compressed gases or other materials prohibited in the countries of travel.

The Purchaser is invited to visit the GSAC website (Civil Aviation Safety Group) and download the document regarding liquid restrictions in cabin luggage.

>>Download

Regarding baggage restrictions, airlines’ individual policies prevail. In any event the Purchaser carefully read the contractual conditions at the bottom of the eticket.

The Operator takes no responsibility if the carrier refuses to accept a passenger’s baggage. The Operator will pay no compensation to a passenger who has been denied boarding.

Cabin luggage: Airlines’ individual policies prevail. Normally, passengers are entitled to one piece carry-on that does not exceed a linear dimension (length + width + height) of 115cm and/or a maximum weight of 5 kilos. Bag size and weight restrictions may vary according to the type of aircraft. Cabin luggage remains the Purchaser’s responsibility throughout the voyage.

Baggage in the hold: Airlines’ individual policies prevail. Each passenger is limited to 15 kilos on charter and low-cost flights and 20 kilos on regular flights (economy class). Passengers incur a surcharge for excess baggage even if they are accepted at check-in. The Purchaser must contact the airline regarding its baggage policy.

If upon arrival of the aircraft (inbound and outbound), a piece of luggage is lost or missing the passenger must notify the airline before leaving the airport. He/she will complete a claim form which he must must submit to the airline within 21 days, with the original documents attached (retaining copies for records is recommended). Past this time, the claim will be rejected.

The Operator is not accountable for any denied baggage considered deemed dangerous by the airline or airport authorities. It is the passenger’s responsibility to check with the airline regarding baggage transported in cabin and in the hold.

6.8 Overbooking – applicable to all flights

In the event of overbooking which is a common practice to counterbalance no-shows, the airline is obliged to compensate passengers when they are denied boarding by overbooking. The Operator will accept no responsibility for overbooking.

In case of “dupes” (several bookings in the same name), airlines reserve their rights to cancel the seats without prior notice.

6.9 No-show on departure of regular and charter flights (this paragraph excludes « low-cost » flights)

For charter flights, the Airline reserves the right to cancel the other services and the return ticket unless the Buyer confirms a maximum of one hour after the outward flight time and subject to acceptance by the airline.

For airlines, should a passenger fail to appear for departure (no-show), the airline reserves the right to cancel the other services and the return flight.

If, by his/her own doing, the Buyer interrupts or cuts short his/her trip or does not use a service, in particular any outward or return aeroplane, seat he/she will not be entitled to any refund. If the Buyer takes out optional insurance specifically covering interruption to the trip, he or she must comply with the method of cancellation given in the insurance contract conditions.

All segments of the tickets must be used in order, failing which the airline is entitled to readjust the fare or cancel the seats. These provisions also apply for train tickets included in a trip. Certain carriers do not reimburse taxes on partly used tickets.

6.10 Land services – applicable to all flights

Certain airlines on certain destinations and at certain tariffs require that services provided on location be purchased. If a passenger is denied boarding because of his/her baggage, the Operator will waive any claim for compensation or reimbursement of the services paid.

6.11 Carriage of pets on regular and charter flights (this paragraph excludes « low-cost » flights)

Regarding carriage of pets, each carrier’s rules apply according to its individual policy. While pets are normally forbidden on charter flights, depending on their sizes, they may be allowed in the cabin or the hold on regular flights. The Purchaser must get prior agreement from the airline before making a reservation for his/her pet. He/she is required to specify the weight, breed and dimensions of the kennel in the “special requests” field on page 5 of the online booking.

6.12 Special meals – applicable to all flights

Charter flights do not offer special meals. With respect to regular flights, contacting the transporting airline directly is recommended. The Purchaser must specify his/her request in the “special requests” field of the booking page.

6.13 Check-in – applicable to all flights

Unless stated otherwise, charter flights passengers are sent notification to report to the airport check-in three hours before takeoff. Regular flights passengers must report two hours prior to departure. The required check-in time is specified in the mail sent by the Operator.

These check-in times may vary for passengers with special needs (see below). The Operator cannot be liable for a passenger who is denied check-in due to late arrival.

In such a case the passenger will then be regarded as a "no-show" and not entitled to compensation. The available seat may be allotted to another passenger.

Important notice: Handicapped persons, unaccompanied children (UM), and passengers carrying pets or oversized or excess baggage for the hold need to verify their specific check-in times.

6.14 Identification of carriers – applicable to all flights

Pursuant to Article R211-5 of the French Code of Tourism, the Operator will inform the Purchaser of the name and address of the carrier on behalf of whom the tickets are issued; In the event of a change of carrier, the Purchaser will be notified by either the airline or the Operator, as early as possible via the most appropriate means, or upon checking-in at the latest.

In accordance with Article 9 of the EC Regulation dated December 14, 2005, The Purchaser can check the list of air carriers subject to an operating ban within the Community: http://ec.europa.eu/transport/air-ban/list_fr.htm.

6.15 Schedules and types of aircraft – applicable to all flights.

The schedules, types of aircraft and routings are given for information purposes only. Pursuant to the European Court of Justice Regulation 261/2004 which established common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights and under specific circumstances, both the transporting carrier and the Operator reserve the right to modify these data.

6.16 Connecting flights – applicable to all flights

In compliance with International Conventions, flight connections are not guaranteed and the Purchaser is strongly advised to plan accordingly.

6.17 Confirming the return flight– applicable to all flights

Passengers on charter flights are required to reconfirm their return with the Operator's representative no later than 72 hours before their return date. The Operator's contact information is printed on the ticket.

Passengers on regular flights are required to contact the airline to reconfirm their flights no later than 72 hours before their return date. The Buyer can make his/her way to the airline desk on arrival in order to obtain the contact details.

6.18 Lost or stolen ticket – applicable to all flights

For a lost e-ticket, the Purchaser must request a new e-ticket from the Operator.

For a lost or stolen paper ticket, a complaint must be filed with the Police and the airline, and the passenger must purchase a new ticket. Any consequences resulting from a missing ticket are at the passenger's expense. However, with a documented claim and evidence such as the new used ticket and boarding pass, the airline may consider refunding. Depnding on the professional uses of air carriers, the response may take a year.

Note: procedures set by the airline vary according to whether the ticket was sent by the airline or collected at the airport.

6.19 Change of return reservations on location – applicable to regular and charter flights, not to « low-cost » flights.

Charter flight passengers may contact the Operator's representative to check if they may change their reservations at their own expense.
Passengers booked on a regular flight must contact the airline directly. They may be charged an additional fare. Some tickets can only be changed if the class remains the same. Conversely, some tickets may not be modified, meaning that new tickets must be bought.

6.20 Open returns - applicable to regular and charter flights, not to « low-cost » flights.

Passengers holding an open return with a regular airline fare are advised to book as early as possible since booking is subject to availability.

6.21 Airports - applicable to regular and charter flights, not to « low-cost » flights.

When the city/place of departure/arrival has more than one airport, the aircraft may equally take-off from or land at whichever airport with no compensation owed to the Purchaser. For instance, in Paris, the aircraft may land at Orly or Roissy Charles de Gaulle, and the expenses incurred (shuttle, bus, taxi, parking) will be payable by the Purchaser

6.22 Direct flights – applicable to all flights

Direct flights can be non-stop or with one or several stopovers. The Operator may not be apprised of the number of stops at the time of the booking and is therefore not required to inform the Purchaser at the time of the booking.

6.23 Preliminary and post transportation – applicable to all flights

If the traveler makes his/her own arrangements for transportation to or from the airport, the Operator recommends that he/she travel/s on a changeable flight or choose a refundable fare. GO Voyages/GOVOLO will not be accountable for such modification.

6.24 Miscellaneous – applicables to all flights

Should any unforeseeable event occur, the airline may decide, with all due precautions, to transport ticketed passengers by any means it deems necessary without being liable to the Purchaser. Consequently, the Purchaser is advised to plan accordingly, and set no appointment on departure day and on the day following return.

7. accommodation AND PACKAGES

7.1 Liability

Within the framework of the purchase of accommodation exclusively, the Operator acts in its sole capacity as intermediary between the hotel and the Purchaser.

When selling packages, GO Voyages acts as a tour operator and is subject to articles L.211-1 and following of the French Tourism Code.

The Operator cannot be held liable for unforeseen "act of God" events (strikes, bad weather, war, natural disasters, epidemics, attacks, technical problems) or cases resulting from the liability of a third party, the Purchaser or the service supplier.

Any possible charges incurred hereof (taxi, hotel, parking, advanced or delayed air transportation) will be the responsibility of the Purchaser.

7.2 Duration of Break

The duration of the stay at the hotel is as indicated on the voucher. The duration of the trip is calculated from the date participants are requested to present at the airport until the date of return. Prices are calculated according to the number of nights. A night corresponds to the time for which the room is made available, which varies according to the hotel. The first and last days may be shortened due to late arrival or early departure, according to the timetable provided by the airline. You are advised not to arrange professional commitments and/or travel/connection times which are too tight either on the day of departure or the day before, nor on the day of arrival or the day after, in particular for charter flights, which are the flights most frequently affected by changes to flight plans and delays.

7.3 Hotel voucher

Upon submitting his payment, the Purchaser will be given a voucher which he will present to the hotel reception clerk. Only the services mentioned on the voucher are included in the amount paid.

7.4 Accessing and vacating rooms

Occupancy times vary from 2 pm to 6 pm until noon the next day. If the stay is cut short or postponed, there will be no rate adjustment, and the Purchaser will be required to pay a supplement directly to the hotel.

7.5 Room types

Although they are subject to a considerable supplementary charge, individual rooms are generally equipped with a single bed. Double rooms are equipped either with two beds, or more rarely with a double bed. Triple rooms do not officially exist in the international hotel industry. They are generally double rooms to which the hotelier adds an extra bed, which is often not particularly comfortable.

7.6 Establishment classification

The degree of comfort as pre-described applies to local standards in the host country, which may differ from French standards. Ranking serves as a guideline only.

7.7 Meal plans

All Inclusive: includes lodging, breakfast, lunch, dinner and standard beverages (mineral water, soft drinks, wine, local drinks), normally served from 10 am to 10 pm. Some alcoholic drinks may be charged extra and payable directly to the hotel.

Full board: lodging, breakfast, lunch and dinner exclusive of beverages.

Half-board: lodging, breakfast and lunch or dinner, depending on the hotels, exclusive of beverages.

Breakfast: lodging and breakfast, exclusive of extra beverages.

In those countries where drinking water is unavailable, bottles of water are chargeable and payable to the hotel.

Any refreshment outside of the purchased plan is to be paid directly to the hotel.

7.8 Leisure activities

While the Operator attempts to permanently update its web content regarding both the free and charged activities offered on location, it cannot be held liable for planned activities that are cancelled for weather reasons, "act of God" or a shortage of participants.

7.9 Hotel modifications and overbooking

Due to multiple and legitimate reasons (technical problem, act of God, occurrence connected to the Purchaser or a third party), a service provider may have to change a planned accommodation without altering the rest of the program. To the extent possible the Purchaser will be given prior notice and be transferred to another hotel of similar ranking, without entitlement to compensation.

Otherwise, the supplier is responsible for rehousing the Buyer in an establishment offering equivalent standards of comfort and quality.

7.10 Rail transport

When the package/break includes a rail transport service, the use of tickets is subject to the specific validity conditions given on the train tickets. No modification to the itinerary nor to the duration may be made during the trip without the agreement of the Organiser. Any costs incurred due to modifications for which the Buyer is responsible, or in cases of force majeure, will be born by the buyer. Children travelling on reduced-price tickets must be able to produce proof of age. The buyer must have travel documents proving that he/she is travelling as part of a package/break (overall invoice, accommodation paperwork, etc.) with him/her. Train packages/breaks are offered on all standard TGV trains, and to a more limited extent on rush hour trains. On certain trains, a seat or couchette reservation is obligatory, as are any "designated train" supplements which may apply. The Organiser shall not be held responsible for modifications to times or itineraries or station changes caused by external events such as: strike (except strike by the transporter's staff), technical incidents or bad weather. In all instances, the transporter's responsibility is limited to that defined in international conventions governing rail transport.

Certain transporters apply their own luggage policy. The Buyer must make him/herself aware of the goods which he/she is permitted to carry in his/her hand luggage and of current restrictions. Methods vary from one transporter to another, and it is preferable to check in each instance.

7.11 Travel pack

Once payment is correctly completed the travel pack will be given to the buyer or sent by electronic mail. This travel pack will include 1) transport documents (notice to attend the airport for a charter flight, aeroplane ticket for a regular flight and train ticket for rail transport) and 2) a voucher for services to be provided on the ground. Only those services exclusively mentioned on the voucher are included in the price of the service.

Should the client not receive this notice to attend by e-mail, he/she must contact the agency or organiser before departure.

7.12 Photographs and illustrations

The Operator will attempt to provide photographs and illustrations depicting the services offered.

7.13 Extras

Incidentals must be paid on location prior to leaving the hotel. The Purchaser is accountable for checking his/her itemized bill and settling any dispute of charge before leaving the hotel. Under no circumstances - neither during the stay nor upon the Purchaser’s return - will GO Voyages/GO VOLO intercede between the hotel and its guests for incidentals that are outside of the order purchased.

7.14 Luggage and possessions

GO Voyages will not be deemed liable for any loss, theft or act of burglary committed in or outside the hotel room or in transportation of any kind.

7.15 Miscellaneous provisions

In certain countries, according to current local laws, two members of a couple may only share a room if they are married and if one of them is a national of the country in which they are staying. These provisions apply in particular to Morocco and Turkey. Before registering, foreign nationals must enquire with the relevant authorities in the destination and transit country/countries and it is essential that they give their nationality in the comments section when making their booking. Although Go Voyages does not support these practices, the Organiser is responsible for informing the Buyer that they exist.

8. car rental exclusively

8.1 Liability

Within the framework of car rental exclusively, the Operator acts in its sole capacity as intermediary between the renter and the Purchaser. Except for contrary provisions, car rental is governed by the individual terms of the suppliers.

The Operator waives liability for rescheduling, delays and cancellations or other reasons resulting from any fortuitous or “act of God” events (strikes, climatic disturbances, wars, natural catastrophe, epidemics, attacks, technical difficulties), connected to a third party, the Purchaser or the renter. Failure to present the voucher will result in either a cancellation by the renter and/or a double-debit.

Any charge resulting from such unforeseeable occurrences (taxi, fare, hotel, parking, connections) will be at the Purchaser’s expense.

8.2 Voucher

Upon submitting his/her full payment, the Purchaser will be given a voucher, which he will in turn present to the service provider. The Purchaser is also required to produce the bank card used for the purchase of the trip, as well as his/her driving license

Only the services stated on the voucher are included in the purchase price.

8.3 Distinction between the Purchaser and the driver

If he is not the Purchaser, the driver is required to present his/her bank card and driving license.

8.4 Deposit

For all car rentals, a deposit is required. This deposit is charged on the driver’s credit card to cover any damage to the car incurred by the driver, including theft. The amount of the required deposit is quoted on the booking form and determined by the class of the car and the insurance subscribed to it (yet entails no debit. It aims to cover any damage that might incur to the car, including theft, and the amount quoted on the booking form depends on the class of the car and the insurance subscribed.)

Important notice: some renters do not accept certain Visa cards (e.g. Electron).

9. holiday rentals

Upon booking, the Purchaser must specifiy the number and ages of his/her party members. Certain resorts of the same category can adjust their facilities according to the party number. However, lodging may be denied to groups larger than what had been reserved and it will be the Purchaser’s responsibility to find a substitute resort.

Pets are only accommodated if they have been accepted at the time the reservation was made. The property manager has the right to deny accommodations if prior approval was not given at the time of booking, even if full payment was made. .

9.1 Descriptions

Under the names holiday rentals and accommodation, one must understand packaged holidays including a receptionist as well as a number of hospitality services according to the number of the party.

There are obvious advantages to low-season offers: the Purchaser benefits from fewer crowds and significant savings. However, in low season, one may find that sports activities are reduced, that there are less shops opened and that outing opportunities are scarcer than in high season. By the same token, some hotels may decide to shorten or cancel activities for lack of participants.

General descriptions (facilities, activities, local services, shuttles…) are provided by the tourist offices at specific times, several months before they are displayed on the site. This information cannot be deemed binding as it is likely to be modified in the course of the season (by city councils, for instance). It is granted that the Purchaser will be notified as long as the Operator is.

The Purchaser must be advised that not all resorts benefit from separate medical facilities.

Descriptions used by hotels or holiday resorts may vary. “Double” room describes a standard room. A “single” room is generally smaller and may not have the best location. “Triple” normally comprises a double room with an extra bed. Overseas’ tourist certifications and rating depend on the host country.

Equipped flats normally include a kitchenette with a fridge and 2 burners, basic pans and utensils, china and cutlery, blankets, pillows and/or bolsters. Any additional equipment is mentioned in the flat’s description. In regards to sleeping accommodations that only provide bunk beds, the Operator strongly discourages their use by children under 6. Also, some accommodations provide only beds accessible by ladders (as in lofts), which are unsuitable for small children, the elderly, and those who may have difficulties with mobilityAlso note that some flats feature an unclosed garden.

While photos are meant to depict the type of accommodation, they do not necessarily depict the actual reserved lodging.

9.2 Reception hours

Arrivals are normally between 5pm and 7pm, and departures before 10am. These times are confirmed on the customers’ travel documents. Guests are advised to contact reception about their approximate arrival time and advise if they are delayed. They may incur a charge if the stay is rescheduled.

Opening hours are generally 10:30 am-12 noon, and 5:30-7pm. Reception closes either on Sunday or Wednesday. Further information may be provided by the local agent whose contact information is provided on the travel documents and can be requested by telephone.

In order to reduce wait-times at reception upon arrival, the Purchaser may not be taken to his/her flat by resort personnel. If the Purchaser arrives when Reception is closed, he/she may incur the charge of a night without being entitled to a refund.

Upon arrival, guests are required to check the inventory and verify the operating condition of their rentals. Any failure of equipment must be notified to the property manager or to the local agent as soon as possible. If this cannot be done, the Purchaser must immediately file a complaint with his/her travel agent or the Operator so that his/her situation can be fixed.

Failure to comply with these rules may hinder a right to compensation.

9.3 Downpayment or deposit

Once the exit inventory has been completed, the Purchaser is responsible for claiming his/her security deposit. This can be done either on his departure day or by mail within the following 4 weeks.

The Purchaser is required to complete the inventory at the arranged time.

The local agent is the only liable party for charging the guests for any damage, special cleaning, bed tax, incidentals and refreshments.

10. diving

10.1. Medical and health

The Purchaser pledges to provide a health certificate dated within six months of departure and stating that he/she is fit to practice scuba-diving and also to inform the dive manager of any more recent medical problems.

During the holiday, should the diver suffer from a serious medical problem that could jeopardize the safety of himself or others, the instructor is authorized to require a medical check-up, and possibly forbid him/her to dive for a specified period of time, even if it is for the duration of the holiday.

10.2 Qualification

Before departure, the Purchaser pledges to provide proof of his/her diving qualifications (certificate, number of dives, diving record, etc.). Once on location, if his/her diving level fails to meet the stated qualifications, the property manager reserves the right to require the diver to take a refresher course or refuse to permit him/her to dive at all.

10.3 Rules

By engaging in diving activities, the Purchaser accepts the terms and conditions of the resort and pledges to comply with the code of dive conduct in force regarding individual and collective safety, scheduling, house discipline, environmental protection, and any other decision made by the property manager. Failing this, the customer may be prohibited from diving, either temporarily or during the course of the entire holiday.

10.4 Dive packages

The number of dives included in a plan is not transferable. It is given for information purposes on the basis of the best operating conditions and outside “act of God” situations that could occur (bad weather, local restrictions, etc).

10.5 Equipment

Unless stated otherwise, the dive package includes an inflated tank (possibly with an adaptor to adjust to the French norm) and a weight system. The diver is responsible for this equipment, and he/she will be required to pay for its replacement in case of loss.

The Purchaser is required to bring his/her personal diving equipment, including the BC regulator. The diver is liable for his/her own equipment which must be in perfect condition and be approved by the instructor, who will make the final decision of its fit for use.

If the Purchaser cannot replace a damaged piece of equipment, he/she will be required to purchase a new one or he will be prohibited from diving.

Important notice: if diving is denied (see above paragraph), the Purchaser is not entitled to any refund or compensation for himself/herself or a third party.

11.transfer of contract (ONLY FOR PACKAGES)

When the contract is transferable, both the assignor and/or the transferee are required to pay the fees involved. Supporting documents accounting for the extra charge will be provided.

As long as the contract has not taken effect, the Purchaser may transfer his/her contract (insurance exclusive) to a third party who meets similar conditions for traveling. Following a booking, a contract takes effect with the delivery of tickets and vouchers for the connected services. Additionally, the Purchaser is required to inform the Operator about his/her contract transfer via any means needed for an acknowledgement of receipt, seven days at the latest prior to the date of departure; he/she must mention the names and addresses of the transferee(s) and member(s) of the travel party while providing evidence for that those meet the requirements (especially the ages of children). The Purchaser who decides to transfer his/her contract will incur charges according to the schedule below.

Up to 30 days before departure	60 € per passenger 10% of rentals
between 30 et 21 days before departure	70 € per passenger
Between 20 and 8 days before depature	80 € per passenger
Wthin 7 days before departure	From 100€ to the total quote depending on the terms of the Sselon les service provider (check with the Operator)

Important notice: insurances are neither refundable or transferable

12. Claims and warranties

In accordance with article L.121-19, III of the French Consumer Code, a post-warranty applies to the completion of consumer services. Pursuant to paragraph 12 of article R.211-6 of the Code of Tourism, all complaints must be sent to GO Voyages/GO VOLO as early as possible and via any means required to trigger an acknowledgement of receipt from the seller.

A response will be given as soon as the investigation is completed, as long as that all necessary evidence is attached.

13. Insurance

The quote provided by the Operator does not include insurance. The Purchaser

is strongly recommended to purchase an insurance policy from l'Européenne

d'Assurances to cover charges resulting from the cancellation or change of

services purchased. The risks covered by such warranties, their cost as well as their exclusions and reimbursement procedures are stipulated in the insurance. The Purchaser should read them carefully before signing his/her contract. Also, he/she may ask his/her travel agent for a free print copy of the insurance policy and/or download it from one of the Operator’s websites.

14. Cancellation and modification fees

14.1 General provisions regarding cancellation and modification procedures

Any request for changes or cancellations must be made via electronic mail to GO VOYAGES/GO VOLO at one of the following addresses:

All products (except for packaged holidays) booking@govolo.com

Packaged holidays : booking@govolo.com

By electronic mail, GO VOYAGES/GO VOLO will acknowledge receipt of the request, with a summary of the order (reserved product, price, number of participants, travel date, Purchaser’s name, etc.). Unless all documentation is received and acknowledged, the equested changes will not be accepted. The Purchaser is therefore required to check his/her in-mail box for receipt of this document. The Buyer is also responsible for confirming the arrangements for this cancellation or modification by return e-mail.

In the event of a cancellation or change by the Purchaser, the Operator will reimburse the Purchaser within the shortest possible time after deducting the sums owed (taxes, cancellation/change charge, services fees, insurance).

No refund or cancellation invoice can be provided before the ticket(s) and voucher(s) are returned to GO Voyages/GO VOLO. In any event, the cancellation fees added to the processing fees of 30€ by passenger will not exceed the total amount of the purchase.

Cancelling or changing a booking for whatever reason does not prevent the Purchaser from fulfilling all contractual financial obligations to the Operator.

Reimbursement depends on each carrier’s individual terms and the fare applied (non-refundable, non-changeable fares, date of issue). It is the Purchaser’s responsibility to verify the terms of cancellation and modification according to the ticket issued.

On regular flights, all the ticket segments must be used, or else the airline may impose a fare adjustment or cancel unused seats.

Should the passenger fail to show for departure, GO Voyages reserves the right to cancel the other services, and the return ticket, unless the client can provide proof of a case of force majeure which presented him/her from showing for departure.

Important notice: some products may be neither changed nor cancelled and are therefore non-refundable. Also note that certain carriers do not reimburse taxes on partly used tickets.

14.2 Change and cancellation fees

Cancelling or changing a booking entails expenses which are invoiced according to the schedule below.

Charter flight and package, before ticket is issued
+ 30 days before departure	10% of total quote* + 30 € processing fee by passenger
Between 30 & 21 days before departure	25 % of total quote* + 30 € processing fee by passenger
between 20 & 8 days before departure	50 % of total quote* + 30 € processing fee by passenger
Between 7 & 2 days before departure	75 % of total quote* + 30 € processing fee by passenger
Less than 2 days before departure	100 % of total quote, taxes included**

Packages after ticket is issued + charter flight with ”extra-light”fare
Up to 2 days before departure	90 % of total quote* + 30 € processing fee by passenger
Less than 2days before departure	100 % of total quote, taxes included**

Regular flights
Before ticket is issued	10 % + 30 € processing fee by passenger
After ticket is issued	100 % of total quote texes included**
If ticket is not returned	100 % of total quote texes included**

“Low-cost” flights
Upon booking	100%*** processing fees

Note: exceptions to the cancellation and modification conditions outlined above may exist according to the product sold, as cancellation and modification conditions vary according to the tour operator organising the break. These specific conditions will be indicated during the sale process and detailed on the confirmation voucher.

* Exclusive of taxes, processing fees and insurance.

** When the penalty is 100%, certain taxes may be claimed back:

1/ return ticket/tickets to GO VOYAGES/GO VOLO with a written claim for reimbursement

2/ airline response may take 2 to 3 months

3/ Reimbursement by GO Voyages of the amount received from the airline, after deduction of a €30 per ticket administration fee up to the day before departure and a €60 per ticket administration fee thereafter.

Accommodation only
Following the booking	90 %
No-show at hotel	100 %

Car rental
More than 2 days before departure	30€ taxes included
Less than 2 days before departure	100 % of total rental price

Important notice: the cost of insurance remains the same with an additional charge of 30 euros per passenger.

15. Service fee

A fee known as a service fee will be charged for each of the services listed in the table below. This charge guarantees that the request will be submitted by GO Voyages. However, the charge does not guarantee that the Transporter or Tour Operator, who has sole decision-making power, will accept the request.

15.1 For air transport (except low-cost)

Services	Fee
Unaccompanied minor	20 euros	Per passenger
Australian visa	20 euros	Per passenger
Excess baggage prepayment	10 euros	Per reservation
Carriage of animals	10 euros	Per reservation
Carriage of sports equipment	10 euros	Per reservation
Carriage of musical instruments	10 euros	Per reservation
Airline Loyalty Card	10 euros	Per reservation
Airport Assistance (other than assistance for disabled passengers and PRM)	10 euros	Per reservation
Special meals	10 euros	Per reservation
Seat allocations	10 euros	Per reservation

Flight reservations with:	Fee
Stop – a temporary stop at a destination	20 euros	Per reservation
Open Jaw - when the departure point is different from the destination point	20 euros	Per reservation
Multi destination	20 euros	Per reservation

15.2 For breaks

Services	Fee
Last-minute administration charge (less than 7 days before departure)	18 euros	Per passenger

15.3 For all products

Services	Fee
Invoicing changes (e.g. request for the invoice to be issued in the name of the company)	10 euros	Per invoice
Miscellaneous certificates	10 euros	Per certificate

16. No right of withdrawal

Pursuant to article L.121-20-4 of the French Consumer Code, the right of withdrawal does not apply to the sale of accommodation, transportation, food and leisure activities that must be provided at a fixed date or within a set period.

17. Use of the website

The website content is provided on an “as is” and “as available” basis.

GO Voyages/GO VOLO is not liable for interruption of service for maintenance or for any defect due to mishandling by the end user. GO VOYAGES/GO VOLO does not warrant that this site or the server that makes it available is free of viruses or other harmful components.

Special attention is given to update the information displayed on the site. If there are errors in the description of services and in the quotes posted, they will be brought to the attention of the Purchaser upon booking and acknowledged by mail.

18. Intellectual property

All materials on this website are owned by GO Voyages and its affiliiates or partners. The trademark GO Voyages and other associated trademarks including logos are part of the GO Voyages portfolio.

No right or ownership is granted on the content of the website. Any unauthorized use of all or part of the site and intellectual property rights will be prosecuted.

19. Computer and freedoms

With respect to law 78-17 known as “Informatique et Libertés”, the Purchaser is informed that his/her order has undergone a computerized individual treatment. Thanks to the personal information provided, the Operator as well as the service providers can process and execute the order. GO Voyages/GO VOLO has a “Computer and Freedoms” Correspondent who records every treatment. To access and make the rectification guaranteed by law, the Purchaser must write to the Operator, and provide evidence of his/her identity, at 14 rue de Clery, 75002 Paris, FRANCE.

Within the framework of the protection of personal data, the user has a right of access, rectification and opposition to his/her personal data by writing to FIA-NET – Service Informatique et Libertés – Traitements n°773061 et n°1080905 - 15 Rue du Faubourg Montmartre, 75009 Paris, FRANCE.

20. Miscellaneous

The fact that the Operator, at a given time, fails to enforce one of the sales provisions herein does not mean that it renounces the observation of any of them.

If one of the conditions of sale is declared null or void, it will cease to apply without invalidating the remaining provisions unless that particular provision is deemed essential and decisive. In the latter event, the concerned parties will agree on a new provision which fulfills the intent of the original provision.

The Operator cannot accept responsibility for fortuitous and “act of God” events (strikes, weather disturbances, natural disasters, failure of communication) suffered by a third party or the Purchaser (late check-in, non compliance with safety, health and customs formalities, no show).

The Purchaser shall pay for all the financial consequences resulting from the occurrence of a case impairing the Operator’s responsibilities.

21. Evidence – applicable law – jurisdiction

It is expressly agreed that, except for an obvious error discovered by the end user, the data stored in the Operator’s system or in its partners’ have probative force with respect to the placed order. The electronic data stored by GO Voyages/GO VOLO constitute proof, and if produced as evidence by GO Voyages/GO VOLO in any litigation, will be admissible, valid and enforceable beween the parties in the same manner, under the same conditions and with the same value as any written document established, prepared, or retained.

The terms of sale are subject to French law. The French courts shall have jurisdiction over any litigation arising from the interpretation and/or execution if this agreement.

GENERAL TERMS OF SALE

Pursuant to articles L211-7 and L211-16 of the French Code of Tourism, the provisions stated in below-mentioned articles R211-3 through R211-11 of the same Code of Tourism do not concern the booking and sale of tickets which are not comprised within the framework of a travel package.

Article R211-8 of the Code of Tourism concerns the preliminary information handed out to the Purchaser including the Operator’s electronic offering and the quoted proposal. Unless otherwise specified, the characteristics, conditions and fares as indicated on the Internet site prevail, and upon signature of the contract, they will be considered as approved.

As stated in article R211-8 of the French Code of Tourism, a detailed programme is the preliminary information given to the Purchaser.

In the event of a transfer of contract, the concerned parties must pay an additional fee. Supporting documents will be provided for any amount exceeding the quotes posted at the point of sale and mentioned in the contractual documents,

Extract of the French Code of Tourism.