In order to benefit from all the services provided by the Operator, we
invite you to read the following particular and general sales conditions
carefully.
The general sales conditions apply to all the services offered. Any
booking and/or order for services are reserved to the Purchaser who has
primarily acknowledged and unrestrictedly accepted all the provisions
stated herewith. Any firm act of booking indicates strict adherence to
the general terms of sale stated hereafter and full acceptance of their
provisions.
the booking is governed by the terms of sale in force on the date of
sale.
These terms of sale can be accessed any time via a hyperlink on each
page of the site www.govolo.com
These general sales terms are enforced as of July 14, 2009. This version
cancels and replaces the previous edition.
PARTICULAR CONDITIONS
1. Definitions
1.1 The Operator is identified as GOVOLO, a brand of the group GO
VOYAGES
GO VOYAGES is a limited company with a capital of 117,500,000 €, with
its registered office located at 14 rue Cléry, 75002 Paris, France,
registered under # 491 249 553 with the RCS of Paris and holding a
travel agency licence #075 07 0063.
GO VOYAGES has contracted an insurance policy, contract HA RCP0082196,
with HISCOX, located at 19 RUE Louis le Grand 75002 PARIS, France, to
provide coverage of its professional civic responsibility for a yearly
amount of 5,000,000€ .
GO VOYAGES has secured a financial warranty for 6.745.470 euros, issued
by APS (Association Professionnelle de Solidarité), located at 15 avenue
Carnot, 75017 Paris, France.
1.2 Purchaser: Identified as any person who reserves, books and/or
buys a service sold by the Operator, such as air transportation, lodging,
car rental, package tours, or any other service.
1.3 Transfer, change or cancellation of booking:
All services may be booked via the GO VOYAGES / GOVOLO website. GO
VOYAGES / GOVOLO will confirm the booking by return electronic mail
(email), with details regarding the supplier, the cost, the number of
passengers, and the travel dates. Should there be no electronic response,
this means that no booking has been made. It is the Purchaser's
responsibility to ensure that he/she has received an electronic
confirmation of his/her booking.
The mail of confirmation does not authenticate the booking, but
indicates that it has been recorded for treatment.
Any change or cancellation should be submitted by email :
GO VOYAGES / GOVOLO will then confirm the change or cancellation by
return email. Should there be no electronic response, this means that no
modification or cancellation has been recorded. It is the Purchaser's
responsibility to ensure that he/she has received an electronic
confirmation of his/her change or cancellation.
In the event of a change or cancellation, GO VOYAGES / GOVOLO will
credit the Purchaser minus the cancellation fees as stated in Article
12.
Important notice: certain products or services may not be
modified or cancelled. As a result, they are not refundable.
It is expressly agreed that the identification logged into the
information system of GO VOYAGES / GOVOLO is binding. The Purchaser
represents and warrants that he/she owns and has the right to submit
such information at the time of booking. The Operator is authorized to
produce said information as evidence in any contentious proceeding.
Identification data will be admissible, valid and objectionable between
the parties in the same manner, under the same conditions and with the
same conclusive force as any document drafted, received or preserved in
writing.
Air reservations are subjected to technical approval from our ticketing
department which however may not be in the position to issue the
tickets. A number of airlines (particularly small domestic and low-cost
flight companies) have contracted agreements with air operators allowing
them to reserve seats but not to issue tickets in France. In this last
case, GO VOYAGES / GOVOLO is bound to notify the purchaser within 48h
working hours after confirmation of his/her booking with an alternative
offer and new fares.
Important notice: In case of purchase of a ticket on a regular
flight, the Operator acts in its sole capacity of intermediary between
the air carrier and the Purchaser. On certain flights and at certain
dates, the carrier may require that specific conditions be applied, such
as setting a ticketing date limit or reserving certain fares to
residents from certain countries. If the Operator is required to apply
such rules from an air carrier, it is entitled to cancel the transaction
without penalty.
1.4 Booking tracking
Pursuant to article L.121-20-3 of the French Consumer Code, the supplier
must specify a time limit for fulfilling the order. In a contract
related to a sale of travel package or service the time limit is
effective the date of departure.
1.5 Package
Packages: means packaged holidays (see article 2 of July 13,1992 French
law), i.e. global services sold for a minimum time period of 24 hours,
including an overnight stay with at least 2 combined segments among the
following three:
- air transportation plus car rental
- lodging
- a tourist service not directly related to transportation or lodging
yet representing a significant part of the total price.
2. Capacity
The Purchaser acknowledges his/her legal capacity to contract according
to the provisions described herein, i.e. that he/she is at least 18
years of age, has legal capacity to contract, and is not under
supervision or trusteeship. He/she vouches for the accuracy and the
truth of his/her personal information as well as that of the members of
his/her travel party
Important notice : Reminder of the terms of article 313-1 of the
new French Penal Code:
"Fraud is the action of paying with funds, valuables or any other assets,
as well as providing a service or exchanging an operation against
discharge via means as varied as a false name or title, abusive use of a
quality or other fraudulent manoeuvre with the purpose of misleading an
individual or entity. Swindling is punishable with five years of
imprisonment and a fine of 381,123€."
3. Prices and payment
3.1 Tariffs
All tariffs are in euros. They include taxes plus a service fee of 15 to
100 euros. Delivery/postage costs are charged to the Purchaser (Article
5.2). In accordance with the regulations concerning travel agents'
royalties and VAT, the VAT amount paid on the services purchased is not
specified on the invoices.
Important notice : Where local regulations apply, certain taxes
maybe added. In such an event, any additional taxes are owed by the
Purchaser. They must be paid locally in the national currency.
Prices are set on the basis of then-current tariffs and exchange rates
as described below, but they can be modified. Updated price details are
itemized on the booking form.
3.2 Price revisions
The quoted tariffs are those in force on the date of booking.
Important notice : Any variations in tax rates and/or in fuel
cost charged by local authorities and/or airlines are automatically
passed on the selling prices, effective as of its date of application,
including for the Purchasers who have already purchased the service.
Customers who have already purchased a package may undergo such revision
not less than 30 days before their departure date.
3.3 Types of payment
The Purchaser has several choices for payment
3.3.1 Credit and debit cards
Payments may be made by credit card.
Visa, Visa Platinum, Visa Infinite and Visa Electron
Amex card only valid for packages
Eurocard/MasterCard
In certain cases and for reasons related to fraud prevention the
Operator may require payment by bank transfer
Important notice: the Operator, who is involved in the fight against
credit card fraud, may require that the Purchaser produce a copy of the
bank card used for the transaction, as well as copies of identification
of both the card holder and the passenger. Failing such documentation,
or in the event that the Purchaser cannot be reached within the fixed
time limit, the Operator will be unable to process in which case the
booking will be cancelled without penalty.
Pursuant to article 132.2 of the French Monetary and Financial Code,
processing a bank card payment constitutes an irrevocable contract. The
transaction may only be blocked in cases of loss or fraudulent practice.
Outside such limitations, the card holder will be prosecuted for card
fraud. The right to stop payment can not be used to replace the right of
withdrawal applied in the tourism sector.
3.3.2 Payment by bank transfer (in Euros only)
The Operator accepts payments by money transfer in euros only. The
transfer must be confirmed by the issuing bank. The confirmation of
transfer should be addressed to the accounting department fax whose
details will be forwarded in the email confirming the booking; it must
specify the passenger's surname and first name with his/her file
reference number, and sent before the time limit day which is defined as
the date on which the booking file closes. Without an official
authorization issued by the bank, the transaction will not be processed.
Please note that transfer payments via the Internet are not accepted.
In certain cases and for reasons related to the fight against fraud, the
Operator may have to require payment via money transfer
Important notice: bank fees are payable by the Purchaser.
3.3.3. via Go Volo gift vouchers
The Operator accepts payments with GOVOLO's gift vouchers.
http://www.govolo.ie/vouchers.cfm
After having made a booking either online or by phone, the Purchaser may
use his/her gift vouchers in the following manner:
The Purchaser makes a booking with his/her bank card. When the the card
has been debited and before the date of departure, the Purchaser must
send his/her gift vouchers by certified post with acknowledgement of
receipt to: Go Voyages Département comptabilité client 14, rue de Cléry
75002 Paris, FRANCE.
The Purchaser may use gift vouchers to pay for all or part of the
booking. Upon receipt of the vouchers by one of the Operator's partners
(allow one month minimum for processing), the Operator will credit his/her
account for their total value (by cheque or bank card).
GOVOLO gift vouchers cannot be exchanged against another payment method.
When the total value of the gift voucher exceeds the actual travel price,
the difference is not reimbursed. If the Purchaser cancels a booking, he/she
will be credited for the value of his booking, not that of the gift
vouchers.
3.4 Secured payment and fight against fraudulent payment methods.
The personal data collected for a booking purpose is subjected to
automatic processing by FIA-NET S.A. The automated data processing is
meant to define a level of analysis of a transaction and fight against
fraudulent payment methods including bank card fraud.
FIA-NET SA and GO VOLO are the recipients of the data related to your
order. Failure in the transmission of these data prevents the execution
and analysis of your transaction. Certain non-personal data related to
your order such as the IP address may be subjected to a transfer outside
of the U.E.
Depending on the analysis of the transaction transmitted by FIA-NET SA,
the Operator reserves the right to refuse payment by credit card and to
offer alternative payment methods, as stated in article 3.3 of the terms
of sale. In addition, the Operator may require that the Purchaser
provide additional documents. As such, the Operator determines the
finalization of the booking upon receipt of these documents.
Any bill that is unpaid due to fraudulent use of a credit card or
similar payment mechanism will result in personal data inclusion in
connection with the corresponding unpaid order being recorded in a "payment
incident" file implemented by FIA-NET S.A. In this same context, any
communication of incorrect information by the Purchaser or any
abnormality identified in the order may also be the subjected to special
processing by FIA-NET S.A.
In provision # 03-034 of 19 June 2003, the Commission Nationale de
l'Informatique et des Libertés legitimates bank data collection by a
distance sale authority in view of fighting against payment fraud. In
accordance with article 5-e of the Council of Europe Convention 108
dated January 28, 1981, the maintenance of this information is contained
within a period required for the purpose.
In accordance with the Data Protection Act of 6 January 1978, everyone
has, at any time, the right of access to data related to himself or
herself, as well as the right to have it rectified or opposed by writing
to FIA-NET - Service Informatique et Libertés - Traitements n°773061 et
n°1080905 - 15 Rue du Faubourg Montmartre, 75009 PARIS, France.
3.5 Payment terms
Full payment is required upon booking. No booking can be confirmed prior
to its payment.
Any credit transferred by a bank located outside of France must
exclusively be made in euros. Foreign bank transfers may charge banking
fees to the Purchaser.
In the absence of a perfect payment, the Operator has the right to
consider that the Purchaser has cancelled his/her reservation. Before
the full payment has been cashed, the Operator is not obligated to issue
a ticket. However, the Purchaser remains liable for the payment of his/her
entire booking.
The Purchaser will be held responsible for the accuracy of banking
information that he/she has provided until it has been verified by the
Operator's bank. Similarly, the Purchaser who has made the booking
though a Travel Agent will not be discharged of his/her debt until the
Operator has received full payment from the Travel Agent. Failing a full
payment by the Travel Agent within the time frame envisioned. The
Operator is entitled to cancel the reservation carried out by the travel
agency on behalf of the Purchaser. As stated earlier, until receipt of a
full payment, the Operator is not obligated to issue a ticket.
If the Purchaser fails to observe the terms of payment, the Operator
will deem the reservation cancelled. In the event that the payment is
proven fraudulent, incomplete or non-existent, for whatever reason, the
services purchased will be cancelled and service fees charged to the
Purchaser.
Important notice: in order to minimize the consequences of fraudulent
banking practices, GO VOYAGES / GOVOLO reserves its right to randomly
verify the information logged in before issuing a ticket. The Operator
may require that both sides of a credit card or the card holder's
identification be copied and addressed by fax or post.
4. Formalities
Any local governmental information provided by GO VOYAGES / GOVOLO is
likely to be modified. It is the Purchaser's responsibility to verify
administrative requirements related to his/her journey. If the Purchaser
is denied boarding or landing because he/she has failed to comply with
local safety, health or customs regulations, GO VOYAGES / GOVOLO is in
no way liable and no purchase or related charge will be reimbursed. The
Purchaser will be the sole party to suffer a sanction or penalty that
might result from non-compliance with the local authorities.
Important notice: In some countries, the traveller's passport must be
valid for an additional six month period after the date of return.
Certain countries, such as the USA, demand that minors carry individual
passports even when travelling with their parents.
EUROPEAN CITIZENS
Via several hyper links, GOVOLO will inform the Purchaser about the
various formalities (police, health and customs) required of any French
adult traveller of legal age to enter into/ transit via the outbound
country or countries. It is the Purchaser's responsibility to verify any
administrative requirements.
GO VOLO recommends the following websites diplomatie.gouv.fr;
action-visas.com; and who.int.com
Passengers travelling to certain countries such as the United States of
America are required to carry valid individual passports.
GO VOLO recommends to visit the following website:
http:/edit.mae.es/es/MenuPpal/Paises/
FOR PEOPLE FROM THE OTHER COUNTRIES
It is the Purchaser's responsibility to verify administrative
requirements related to his/her journey, transit countries and
destination countries. The Purchaser must indicate his nationality in
his file.
5. Air transportation exclusively
5.1. Liability for regular and charter flights (this paragraph does
not concern bookings made on so-called "low-cost" flights).
Within the framework of the purchase of a ticket for a regular flight,
the Operator acts in its sole capacity as intermediary between the
carrier and the Purchaser. On certain flights and at specific dates, or
in order to offer cheaper fares, the airline may require that the
Operator apply certain rules such as setting a date limit for ticketing,
or giving priority to certain categories related to age or family
circumstances, or country of residence. In the event that such rules
needed be applied, the Operator may cancel the transaction at no charge.
The mail of confirmation does not necessarily authenticate the booking
but indicates that it has been recorded for treatment. Only a ticket
issued by the Operator upon the information provided by the Purchaser
authenticates the fares.
On certain flights and at specific dates, or in order to offer cheaper
fares, the airline may require that the Operator apply certain rules
such as setting a ticketing date limit, or giving priority to certain
categories related to age or family circumstances, or country of
residence. In the event that such rules are applied, the Operator may
cancel the transaction at no charge. The mail of confirmation does not
necessarily authenticate the booking but indicates that it has been
recorded for treatment. Only a ticket (e-ticket) issued by the Operator
upon the information provided by the Purchaser authenticates the fares.
With regards to the sale of flight-only, the Operator's liability is
governed by article L.211-18 of the French Code of Tourism. The
Operator's liability cannot substitute that of the carriers, whether
French or foreign, which are entrusted with the transportation of
passengers and baggage. In no circumstances can the Operator be held
liable for unforeseeable "force majeure" events resulting from a third
party supplier that has not conformed with its obligations or for
reasons imputable to the Purchaser.
The Operator accepts no responsibility for changes, delays,
cancellations and any other circumstances resulting from unforeseeable
or "force majeure" (strikes, weather conditions, wars, natural disasters,
epidemics, attacks, technical problems etc…), suffered either by the
third party or the Purchaser (late check-in, refusal to board because of
non-compliance with safety, health, or customs requirements, no-show…) .
Any charges resulting from such unpredictable circumstances (taxi, hotel,
car parking, rerouting, etc…) are the responsibility of the Purchaser.
In the event of any damages, complaints or claims, the airlines and
their representatives (whether agents or employees) are liable for the
transportation of passengers and their baggage, as stated on the ticket,
which serves as the sole proof of the transaction.
5.2 Plane tickets
Plane tickets are issued after reception of full payment.
Since June 1, 2008, The International Air Transport Association (IATA)
has been enforcing new regulations on issuance of air tickets. As of the
above date, travel agencies and airlines have an obligation to issue
tickets only on electronic media (electronic ticket or e-ticket)
In spite of the availability displayed on its site, the Operator waives
any claim related to its inability to issue an electronic ticket due to
technical constraints of specific airlines, as well as in certain
situations (infants less than 2 years-old, code-shares, groups,
incompatibility between airlines...). The Operator is not accountable
for any problems relating to ticket delivery.
The Operator pledges to provide the Purchaser with alternative
transportation within 48 hours of the original order. This alternative
might incur an additional administrative charge of 25€ per passenger or
other surcharge which would remain the responsibility of the Purchaser.
Additionally, GO VOLO may charge the Purchaser an extra 40€ to cover
postage fee by Chronopost overseas
If no alternative is offered and if the Purchaser refuses to pay the
surcharge, the booking and transaction will be cancelled free of cost
and the passenger reimbursed.
Airline tickets must be presented at the airline check-in counter.
The Operator is not accountable for any problems relating to ticket
delivery.
5.3. Specific booking provisions for the so-called low-cost flights.
5.3.1. What are "low-cost" airlines?
The term "low-cost" or "budget" (FR) carrier describes an airline which
offers attractive fares on short and medium-haul flights, by eliminating
traditional passenger services.
"Low-cost" carriers feature one passenger class only and operate from/to
secondary airports/terminals (e.g. Beauvais for the Paris area).
Services on board are reduced or at extra cost. Neither meals nor
refreshments are included in the fare, and seating is unreserved.
Generally speaking, transportation of pets is prohibited. Lastly the
fares posted by these carriers are not accessible to passengers under 14
years travelling alone.
5.3.2. Purchaser's mandate and adhesion to the terms of sale
Under the terms hereof, the Purchaser agrees to require the Operator to
act on his/her behalf and capacity in order to book a seat/seats with
the low-cost carrier. A carriage partnership agreement is contracted
directly between the Purchaser and the low-cost carrier. GO VOYAGES'
terms of sale apply on the transaction while those of the "low-cost"
airline apply on the execution of the contract.
5.3.3 Booking on a "low-cost" flight
The so-called "low-cost" carriers are clearly identified during the
flight search. The booking is contracted directly between the Purchaser
and the "low-cost" airline , which is responsible for issuing the
tickets and held liable for the services and information supplied to the
Purchaser. It is the latter's responsibility to verify the information
received during the booking process.
Once the reservation is completed and confirmed, the Purchaser shall
receive at least the following e-mails:
One from the "low-cost" carrier with the e-ticket which is required to
travel, the itinerary, schedule and the airline's contact numbers.
Two others, from the Operator: one which confirms the request, with a
file number and itinerary; and another which is a receipt of the bank
card transaction.
Note that the mail from the carrier may be in English
5.3.4 Invoicing and payment method
Booking on a low cost carrier requires 2 distinct transactions
· one for the fare all taxes included (paid to the airline)
· our agency fees which include a booking charge plus insurance when
subscribed. The total for both airfare and agency fees appears online
during the booking process as well as in our confirmation that you
receive by email.
Due to their payment policy, low-cost airlines charge extra fees for
bank transaction, luggage boarding, etc. These fees are included in the
fare which appears on our site during the booking process. They are
non-refundable.
Important notice: certain airlines may invoice the Purchaser in a
currency other than euro. Consequently the debit shown on the
Purchaser's bank statement will differ from the amount invoiced. Such
difference will not be reimbursed. Additionally, the Purchaser may incur
bank fees resulting from currency conversion rates. These fees are
payable by the Purchaser.
5.3.5 Cancellation - Modification - Special request - No-show
Provisions concerning cancellation or modification of "low-cost" flights
are governed by the terms of sale of the carrier. For any change or
cancellation, the Purchaser is required to contact the carrier directly
with the references specified on the latter's confirmation e-mail.
The Operator is not liable for any modification or reimbursement on
"low-cost" flights.
In the event of a "low-cost" flight cancellation or schedule change, the
"low-cost" carrier is the only party accountable.
In the event of cancellation or no-show due to the Purchaser, the latter
is responsible for 100% of costs.
For any special request (age limit for unaccompanied children,
dimensions and weight of luggage, transporting pets etc..), The
Purchaser must contact the "low cost" carrier or refer to its terms of
sale.
5.3.6 Personal information
The Purchaser expressly understands and agrees to having his/her
personal data transmitted to the airline in order to complete the
transaction. His/her authorization intervenes before the final booking
confirmation; this data transfer complies with the provisions of the law
"Informatique et Libertés" of January 6, 1978.
5.4 Pregnant women - applicable to all flights.
The Operator wishes to point out that certain airlines will deny
boarding to a pregnant woman whose due date is too close to the
departure date and when there is a risk of premature childbirth. The
Purchaser must contact the airline prior to making a decision to travel.
In no way can the Operator be held liable for such a decision.
5.5 Infants and children - applicable to all flights.
There is no seat allotment for infants under the age of 2 (consequently
only one infant is allowed to travel with an adult). Infant air-fares
are normally 10% of adult fares. On certain flights, children aged 2-11
can benefit from up to a 50% discount, but availability may be limited.
UM (unaccompanied children) may not always benefit from these tariffs.
Boarding is prohibited to unaccompanied children under 15 years who do
not carry a UM pass.
Infants and children are considered as such if they have not
individually reached their 2nd and 12 birthdays at the date of return.
5.6 Miscellaneous - applicable to all flights
In order to facilitate carriage and comply with the airlines' individual
regulations with regards to personal assistance services, the Purchaser
is required to specify his/her special needs (physical or mental
handicap, age, illness, overweight…). He/she must therefore log in his
special requests in the box posted in step 5 of the booking page.
5.7 Baggage - applicable to all flights
Passengers are reminded that in conformance with IATA international
regulations, it is forbidden to carry any explosive, inflammable,
corrosive, oxidizing, irritating, toxic or radioactive materials,
compressed gases or other materials prohibited in the countries of
travel.
The Purchaser should contact the transporting airline about its policy
regarding transportation of hazardous materials, and in any event
carefully read the contractual conditions at the back of the ticket. The
Purchaser is also invited to visit the site DGAC (Direction générale de
l'Aviation Civile) and download the document regarding restriction
measures on liquids contained in carry-on luggage
The Operator takes no responsibility if the carrier refuses to accept a
passenger's baggage. The Operator will pay no compensation to a
passenger that was denied boarding,
Cabin luggage: Airlines' individual policies prevail. Normally,
passengers are entitled to one piece carry-on that does not exceed a
linear dimension (length + width + height) of 115cm and/or a maximum
weight of 5 kilos. Bag size and weight restrictions may vary according
to the type of plane. Carry-on luggage remains the Purchaser's
responsibility throughout the voyage.
Baggage in the hold: Airlines' individual policies prevail especially
the so-called "low-cost" carriers. Each passenger is limited to 15 kilos
on charter flights and the budget "low-cost" flights and 20 kilos on
regular flights (in economy class). There will be a surcharge for any
overweight piece of baggage, if accepted, at check-in. The Purchaser
must contact the airline regarding its baggage policy.
If upon arrival of the plane (inbound and outbound), a piece of luggage
is lost or missing the passenger must notify the airline within 21 days.
The Operator is not accountable for any denied baggage considered as
dangerous by the airline or airport authorities. It is the passenger's
responsibility to check airlines' individual baggage policies -
transported in cabin and in the hold.
5.8 Overbooking - applicable to all flights
Owing to frequent no-shows, airlines may practice overbooking and the
number of seats available may turn out to be insufficient.
As a result certain passengers may be denied boarding on their confirmed
flights. A guaranteed reservation does not necessarily mean absolute
guaranty that a seat is secured. However, the airline is obliged to
compensate passengers when they are denied boarding due to overbooking.
The Purchaser should contact the carrier about its overbooking policy,
and in any event, inspect the terms of the contract at the back of the
ticket.
The Operator will accept no responsibility for overbooking. The Operator
will not reimburse any charges resulting from denied boarding.
In case of "dupes" (several bookings in the same name), airlines reserve
their rights to cancel the seats without prior notice.
5.9 No show on departures of regular and charter flights (this
paragraph excludes bookings on low-cost flights) .
If a passenger fails to check-in at departure, the Operator and/or the
Airline reserve the right to cancel all the tourist services that have
been reserved as well as the returning flight unless the Operator is
contacted within the hour following take-off and subjected to the
airline's approval.
Any interrupted or shortened journey, or any services not supplied by
the fault of the Purchaser, are not refundable, especially seats on the
outbound or inbound flights. If the Purchaser has purchased optional
insurance against interrupted journeys, he/she must comply with the
conditions of cancellation stipulated in the contract.
Ticket coupons must all be used and in sequential order, falling which
the airline may cancel the seats or ajusts their fares. These conditions
also apply to tickets including a journey by rail. Some airlines do not
reimburse taxes on partially used tickets.
5.10 Services on location - applicable to all flights
Certain airlines on certain destinations and at certain tariffs require
that services supplied on location be purchased. If a passenger is
denied boarding because of his/her baggage, the Operator will waive any
claim for compensation or reimbursement of the services paid.
5.11 Pets of regular and charter flights (this paragraph excludes
bookings on low-cost flights) .
Regarding carriage of pets, individual airline policies prevail. Pets
are normally forbidden on charter flights. They may be allowed in the
cabin or in the hold on regular flights, depending on the regulations in
force and after prior agreement by the airline. A special request must
be addressed to airline.
5.12 Special meals - applicable to all flights
Generally, special meals are not available on charter and "low-cost"
flights. On regular flights, the Purchaser is encouraged to check with
his/her particular airline.
5.13 Check-in - applicable to all flights
Unless stated otherwise, passengers on charter flights and "low-cost"
flights are notified to report at the airport check-in three hours
before takeoff. Passengers on regular flights must report two hours
prior to departure. It is the Purchaser's responsibility to verify
individual carriers' boarding terms.
These check-in times may be different for passengers with special needs
(see below). The Operator cannot be held liable for a passenger who is
denied check-in due to late arrival.
In such cases the passenger will be considered as a "no-show" and will
not be entitled to compensation. The seat made available may be assigned
to another passenger.
Important notice: Handicapped persons, unaccompanied children (UM),
and passengers carrying pets or oversized or excess baggage for the hold
need to verify check-in times.
5.14 Air carrier - applicable to all flights
Pursuant to statutory order N° 2006-315 dated March 17 French law, 2006,
the Purchaser is informed of the contractual carrier's or carriers'
identities, therefore likely to operate the flights purchased. The agent
will inform the client of the carrier which will actually operate the
flights. In case of a change of carrier, the original contractual
airline or the Operator will advise the Purchaser through any
appropriate means, as soon as possible and at the latest upon check-in
or boarding of a connecting flight.
Pursuant to article 9 of European law 2111/2005 of December 14 2005, the
list of carriers prohibited in the European market can be verified on
the link
http://ec.europa.eu/transport/air-ban/list_fr.htm.
5.15 Schedules and types of planes - applicable to all flights
Schedules, types of planes and routings are given for information
purposes only. Both the transporting carrier and the Operator reserve
their rights to modify these data, even after they have been confirmed
The Operator may also move passengers onto other flights within 24 hours
from the modification.
5.16 Connecting flights - applicable to all flights
In compliance with International Conventions, flight connections are not
guaranteed and the Purchaser is strongly advised to plan accordingly.
5.17 Confirmation of return flight - applicable to all flights
Passengers on charter flights must reconfirm their returning flights
with the Operator's representative no later than 72 hours before their
return date. The Operator's contact information is printed on the
ticket.
Passengers on regular flights must contact the airline to reconfirm
their flights no later than 72 hours before their return date.
5.18 Lost or stolen ticket - applicable to all flights
For a lost or stolen ticket, a complaint must be filed with the Police
and the airline, and the passenger must purchase a new ticket. Any
consequences resulting from a missing ticket are at the passenger's
expense. However, with a documented claim and evidence such as the new
used ticket and boarding pass, the airline may consider refunding.
5.19 Change of return flight on location of regular and charter
flights (this paragraph excludes bookings on low-cost flights) .
Charter flight passengers may contact the Operator's representative to
check if they may change their reservations, at their own charge.
Passengers booked on regular flights must contact the airline directly.
They may be charged an additional fare. Some tickets can only be changed
if the class remains the same.
5.20 Open return of regular and charter flights (this paragraph
excludes bookings on low-cost flights) .
Passengers holding an open return with a regular airline fare are
advised to book as early as possible since booking is subject to
availability.
5.21 Airports of regular and charter flights (this paragraph excludes
bookings on low-cost flights) .
When there is more than one airport in the city/departure/arrival
destinations, the aircraft may equally take-off from or land at
whichever airport with no compensation owed to the Purchaser. For
instance, in Paris, the aircraft may land at Orly or Roissy Charles de
Gaulle, and the expenses incurred (shuttle, bus, taxi, parking) will be
payable by the Purchaser.
5.22 Miscellaneous - applicable to all flights
A seat not used - whether on an outward or inward journey - is not
refundable. The Operator cannot accept responsibility for delays beyond
its control (heavy air traffic, strikes, attacks, technical difficulties
or others). As per international regulations, transfer transportation is
not guaranteed and there is no compensation due in the case of a missed
flight connection. A direct or point-to point flight means that there is
no change of aircraft (even if there is one or more stops en route).
Should any unforeseeable event occur, the airline may decide, with all
due precautions, to transport ticketed passengers by any means deemed
necessary without being liable to the Purchaser. Consequently, the
Purchaser is advised to plan accordingly.
6. Accommodation exclusively
6.1 Liability
Within the framework of the purchase of accommodation exclusively, the
Operator acts in its sole capacity as intermediary between the hotel and
the Purchaser.
The Operator cannot be held liable for fortuitous events or "force
majeure" cases resulting from the liability of a third party, the
Purchaser or the service supplier.
Any possible charge entailed hereof (taxi, hotel, parking, advanced or
delayed air transportation) will fall to the Purchaser.
6.2 Length of stay
The rates are based on the number of nights spent, not days. A night
begins when the room is ready for occupancy. Occupancy times vary from 2
pm to 6 pm until noon the next day. If, due to flight rescheduling, the
first and/or last night is cut-short or postponed, there will be no rate
adjustment. For instance, if the Purchaser first gets his/her room keys
at 2 am, the unused 10 hours (from 2 to 12) will be regarded as a night
and no compensation may be claimed.
6.3 Vouchers
Upon submitting his payment the Purchaser will be given a voucher, which
he will present to the hotel reception staff. Only the services
mentioned on the voucher are included in the purchase price.
6.4 Room
The rooms are made available to guests between 2 and 6 pm on the day of
arrival, regardless of the arrival time and transporting carrier. They
must be vacated by 12 noon on the following day, independently of the
airline's scheduled departure.
Single rooms are normally equipped with a bed for one person. These
rooms are often subject to a supplement. Double rooms are with twin beds
or sometimes a queen or king-sized bed.
6.5 Accommodation ranking
The pre-described level of comfort applies to local standards in the
host country; those may differ from French standards. Ranking serves for
information purposes only. The Operator cannot be held liable if it is
forced to replace the planned hotel with another of similar ranking.
6.6 Leisure activities
The Operator cannot be held liable for planned activities that are
cancelled for any number of reasons, including weather conditions,
"force majeure" or shortage of participants
6.7 Hotel change
A service provider may, for multiple reasons, have to change a planned
accommodation without altering the rest of the program. To the extent
possible the Purchaser will be advised will be given prior notice and
will be transferred to another hotel of similar ranking, without
liability for compensation.
6.8 Photographs and illustrations
The Operator will attempt to provide photos and illustrations depicting
the services offered. These pictures are only meant to suggest the type
of activities featured and cannot bind the Operator beyond their object.
7. Car rental exclusively
7.1 Liability
Except for contrary provisions, car rental is governed by the individual
terms of the suppliers.
If the rental of a car is the only service provided by the Operator, it
will act in its sole capacity as intermediary between the renter and the
Purchaser.
The Operator waives liability for rescheduling, delays and cancellations
or other reasons resulting from any fortuitous or "force majeure" events
suffered by a third party, the Purchaser or the renter (strikes,
climatic disturbances, wars, natural catastrophe, epidemics, attacks,
technical difficulties). Any charge related to those unforeseeable
occurrences (taxi, fare, hotel, parking, connections) will fall to the
Purchaser.
7.2 Vouchers
Upon submitting his full payment, the Purchaser will be given a voucher,
which he will in turn present to the service provider. The Purchaser is
also required to produce the banking card used for the purchase of the
trip, as well as his/her driving licence.
Only the services specified on the voucher are included in the purchase
price.
8. Packages
8.1 Liability
The Operator's brochure and quoted proposal is the preliminary
information mentioned in article R211-7 of the French Code of Tourism.
As a result, failing any contrary provisions, the tariffs quoted on the
website will be contractual once they have accepted.
A detailed programme is the requisite referred to in article R211-7 of
the French Code of Tourism.
In case of a purchase transfer, the one or either of the concerned
parties must pay the resulting charges. When those charges exceed the
quotes posted at the point of sale and in the contractual documents,
supporting documents will be supplied.
8.2 Length of stay
The rates are based on the number of nights spent, not days. A night
begins when the room is ready for occupancy. Occupancy times vary from 2
pm to 6 pm until noon the next day. If, due to flight rescheduling, the
first and/or last night is cut-short or postponed, there will be no rate
adjustment. For instance, if the Purchaser first gets his/her room keys
at 2 am, the unused 10 hours (from 2 to 12) will be regarded as a night
and no compensation can be claimed.
8.3 Rooms
The rooms are made available to clients between 2 and 6 pm on the
arrival day, whatever the arrival time and transporting carrier. They
must be vacated by 12 noon the following day, independently from the
airline scheduled departure. Normally, single rooms are equipped with a
bed for one person. These rooms are often subject to a supplement.
Double rooms are with twin beds or sometimes a queen or king-sized bed.
8.4 Rankings
The degree of comfort as pre-described applies to local standards in the
host country, which may differ from French standards. Ranking serves as
a guideline only. The Operator reserves its right to find a substitute
hotel in the same category as the one planned, without offering any
compensation.
8.5 Leisure activities
The Operator cannot be held liable for planned activities that are
cancelled for any number of reasons including weather conditions, or
"force majeure" or shortage of participants.
8.6 Hotel modifications
A service supplier may have, for multiple reasons, to change a planned
hotel without altering the quality of the program. As far as possible
the Purchaser will be advised ahead of time of a change in accommodation
and he/she will be transferred to another hotel of similar ranking,
without entitlement to compensation.
8.7 Rail transportation
When packaged tours include transportation by rail, the terms of
transportation are specified d on the train tickets. Any change in
routes or time-tables is subject to the Operator's agreement. Any change
resulting from the Purchaser's decision or caused by or "force majeure",
will be the responsibility of the Purchaser. Children with a discount
will be required to present a proof of age. The Purchaser will be
required to carry his/her travel documents and demonstrate that he/she
has purchased a packaged holiday (total invoice, accommodation
voucher…). The rail package is offered on all standard trains, with
limitations on "reserved" trains. In certain trains, booking a seat, a
bunk or a bed is mandatory and there may also be a surcharge due for "reserved"
(or high season) trains. The Operator cannot be held liable for
rescheduling or changing railway stations due to outside events such as
strikes, technical problems or bad weather.
8.8 Carnets de voyage
Upon full payment, the Purchaser will be given a travel pouch, called
"carnet de voyage", which includes: 1. the transportation documents (airport
notification for charter flights or plane ticket for scheduled flights
and train ticket for transportation by rail), and 2) the Voucher for the
land service. Only the services mentioned on the Voucher are included in
the purchase price.
An electronic notification will be addressed to the Purchaser who has
chosen to collect his/her ticket at the airport. The presentation of
this document is mandatory to obtain one's tickets. Should the
notification fail to arrive, the Purchaser must contact the Operator or
the agent before leaving for the airport.
8.9 Photographs and illustrations
The Operator will attempt to provide an accurate visual description of
the services offered. The pictures are only meant to suggest the type of
activities featured and cannot implicate the Operator beyond their
object.
8.10 Transfer of contract
The Purchaser may transfer his/her purchase to a third party (insurance
contract exclusive) as long as the journey has not started and provided
he/she has informed the Operator by registered mail with acknowledgement
of receipt, at least 7 days before departure, after indicating the
identity (ies) of his/her replacement(s) and vouching for their right to
travel according to the foregoing conditions (children must be of the
same age range). A transfer of contract entails the following additional
charges for the Purchaser:
Up to 30 days before departure
30 euros per person
Between 29 and 15 days before departure
58 euros per person
From 14 to 7 days before departure
153 euros per person
Important notice: on certain airlines and
depending on the tariffs, the contract becomes final upon registration,
and no substitute passenger is allowed.
8.11 Miscellaneous
In certain countries, governing regulations require that double rooms be
occupied by married couples only with at least one national from the
host country. Such provisions are applied in Morocco and Turkey. Before
confirming a booking, every foreign national is under the obligation to
specify his/her nationality in the field "comments", and adhere to all
requirements as stated by regulations of each outbound destination (including
airports of transit).
9. Charge-free assistance and implementation
9.1 Right to assistance
Pursuant to the provisions of article L.121-18,II of the French Consumer
Code, electronic mail is a free of charge communication media dedicated
to tracking the booking process as described in article 1.4 of the
particular terms of sale.
9.2. Booking process tracking
In accordance to article L.121-18,III of the French Consumer Code,
tracking the order process goes from sending an email to confirm the
order to the client's reception of all documents related to the order (electronic
ticket and vouchers for various land services such as hotels or car
rentals.,
10. Claims
Claims should be documented and addressed to the Operator by registered
mail with acknowledgement of receipt within 30 days following the date
of return. A response will be given as soon as the investigation is
completed. For a quick response, it is important to ensure that any
necessary evidence is attached.
11. Insurance
Published tariffs do not include insurance. The Purchaser is strongly
recommended to purchase an insurance policy from l'Européenne
d'Assurances N°79.05.201 to cover charges resulting from cancellation or
change (subscription during booking only), as well as flight delays and
assistance for any specific matter including repatriation expenses,
illness or warranty against loss of luggage (subscription until the day
before departure).
The risks covered by such warranties as well as their exclusions and
reimbursement procedures are stipulated in the insurance policy. The
Purchaser should read them carefully before signing his/her contract.
12. Change and cancellation fees
Cancelling or changing a booking entails expenses which are invoiced
according to the scale below:
Charter flight and package, before ticket
is issued
More than 30 days before outbound departure
10% of total amount + 30 € processing fee by
passenger
Between 30 and 21 days before outbound departure
25% of total amount + 30 € processing fee by
passenger
Between 20 and 8 days before outbound departure
50% of total amount + 30 € processing fee by
passenger
Between 7 and 2 days before outbound departure
75% of total amount + 30 € processing fee by
passenger
Less than 2 days before outbound departure
100% of total amount ** + 30 € processing fee by
passenger
Packages after ticket is issued
Up to 2 days before outbound departure
90% of total amount + 30 € processing fee by
passenger
Less than 2 days before outbound departure
100% of total amount **
Regular flights:
Before ticket is issued
10% of total amount + 30 € processing fee by
passenger
After ticket is issued
100 % of total amount **
If ticket not returned
100 % of total amount **
Accommodation only:
Following the reservation
90% of total amount *
No show at hotel front-desk
100% of total amount **
"low-cost" flights
right upon booking
100% fees
* Taxes, service fees and insurance exclusive.
** Claim for refund of certain taxes (only possible if 100% penalty):
1/ return the ticket/tickets to GO VOYAGES / GOVOLO with a written claim
for reimbursement
2/ expect 2 to 3 months for airline's processing time
3/ GO VOYAGES / GOVOLO will refund the sum cashed by the airline less 30
€ per ticket for processing.
In certain cases, cancellation fees may be less than 100% of the total
amount paid. The Purchaser is invited to check with the airline
regarding their specific cancellation provisions.
Important notice: Certain airlines will not reimburse taxes on
partly used tickets.
Car rental :
More than 30 days before outbound departure
10 % of total amount
Between 30 and 21 days before outbound departure
25 % of total amount
Between 20 and 8 days before outbound departure
50 % of total amount
Between 7 and 2 days before outbound departure
75 % of total amount
Less than 2 days before departure
100 % of total amount
No credit or cancellation invoice may be obtained if the tickets have
not been returned to GO VOYAGES / GOVOLO.
In any event, the cancellation fees added to the processing fees by
passenger will not exceed the total amount of the purchase.
In the event of a cancellation or change by the Purchaser, the Operator
will reimburse the Purchaser within the shortest possible time after
deducting the sums owed (taxes, cancellation/change charge, services
fees, insurance).
Cancelling or changing a booking for whatever reason does not prevent
the Purchaser from paying his/her dues to the Operator.
Important notice: The cost of insurance remains the same and
there is an additional charge of 30 euros per passenger.
The Purchaser should be aware that certain tickets may be refunded
according to the above scale: reimbursement depends on each carrier's
individual terms and the type of booking applied (non-refundable,
non-changeable fares, date if issue). It is the Purchaser's
responsibility to verify the terms of emission, cancellation and change
of his/her ticket.
On regular flights, all the ticket segments must be used, failing which
the airline may impose a fare adjustment or cancel unused seats.
13. Right of withdrawal
Regulations on remote sale (French Consumers Code) state a 7 day right
of withdrawal for an exchange or reimbursement. However, the possibility
of withdrawal does not apply to tourists' services.
The new article L.121-20-4 of the French Consumers Code states that most
provisions do not apply to service contracts regarding accommodation,
transportation, food and leisure activities.
A Purchaser who has reserved or booked his journey via remote selling
cannot claim the right of withdrawal.
14. Data processing and freedom
With respect to law 78-17 known as "Informatique et Libertés", the
Purchaser is informed that his order has undergone computerized personal
processing. This information allows the Operator as well as the service
suppliers to treat and carry out the order.
The right of access and correction guaranteed by law can be asserted
with the Operator at 14 rue Cléry, 75002 Paris, France.
15. Miscellaneous
The fact that, at a given time, the Operator, fails to enforce one of
the sales provisions herein does not mean that it renounces the
observation of any of them.
If one of the conditions of sale is declared null or void, it will cease
to apply without invalidating the remaining provisions unless the
concerned provision is deemed essential and decisive.
The Operator cannot accept responsibility for fortuitous and or "force
majeure" events (strikes, weather disturbances, natural disasters,
failure of communication) suffered by a third party or the Purchaser (late
check-in, non compliance with safety, health and customs formalities, no
show).
The Purchaser shall pay for all the financial consequences resulting
from the occurrence of a case impairing the Operator's responsibilities.
16. Governing regulation and jurisdiction clause
The conditions of sale are subject to French law. The French courts
shall have jurisdiction of any litigation arising from the
interpretation and/or execution if this agreement.
GENERAL TERMS & CONDITIONS
Pursuant to articles L211-8 and L211-18 of the French Code of Tourism,
the provisions stated in below-mentioned articles R211-5 through
R211-14-1 of the same Code of Tourism do not concern the booking and
sale of tickets which are not comprised within the framework of a travel
package.
Article R211-7 of the Code of Tourism concerns the preliminary
information handed out to the Purchaser including the Operator's
electronic offering and the quoted proposal. Unless otherwise specified,
the characteristics, conditions and fares as indicated on the Internet
site prevail, and upon signature of the contract, they will be
considered as approved.
As stated in article R211-7 of the French Code of Tourism, a detailed
programme is the preliminary information given to the Purchaser.
In the event of a transfer of contract, the concerned parties must pay
an additional fee. Supporting documents will be provided for any amount
exceeding the quotes posted at the point of sale and mentioned in the
contractual documents,
Extract of the French Code of Tourism.
Article R211-5
Subject to the exclusions mentioned in the second sub-paragraph (a & b)
of Article L.211-8, any offer and any sale of travel services or stays
entails the handing-over of appropriate documents meeting the
regulations stated herein.
In the event of a sale of air tickets or seats on a regular flight
exclusive of any related services, the agent will hand over to the
purchaser one or more tickets issued by the carrier under its sole
responsibility and for the totality of the trip. For customized bookings,
the airline's name and address must be mentioned.
Invoicing the individual fare components of one same package does not
unbind the agent from his/her obligations.
Article R211-6
Prior to the actual contracting and on the basis of a written document
bearing his/her corporate identity, address and authorization number,
the agent must notify the purchaser of the tariffs, dates and any other
components of the trip such as:
1) destination, characteristics, types of conveyors with their
categories;
2) lodging facilities with their situations, comfort levels and main
characteristics, as well as certifications and tourist rankings
according to the standards and regulations in force in the host country;
3) meals supplied;
4) itineraries for accompanied circuits;
5) administrative and health formalities, especially in the case of
crossings of borders, and the time required for such formalities;
6) visits, excursions and other services included in the packages or
possibly available at extra charge;
7) if the trip/stay depends on the number of participants, the minimum
or maximum group size required, and the deadline to notify the purchaser
of a cancellation. In any event, the deadline cannot be less than 21
days before departure;
8) the sum or percentage of the price to be paid as down-payment with
the date limit for settling the balance;
9) price adjustment procedures as provided for in article R.211-10;
10) conditions of cancellation of a contractual nature;
11) conditions of cancellation as stipulated in articles R.111-11,
R.211-12, and R.211-13 hereafter;
12) detailed description of the risks covered and warranty quotes
contracted in the insurance policy with regards to the consequences of
civil liabilities of travel agents or associations, non-profit
organizations and local tourist institutions;
13) information on any optional insurance policy purchase to cover the
consequences of certain types of cancellations, or any other specific
policy purchased, for instance a contract covering repatriation charges
in case of an accident or disease.
14) When the contract includes air transportation, detailed information
on each segment of the journey, as envisionned in articles R 211-15 to
R. 211-18.
Article: R211-7
The preliminary information delivered to the Purchaser binds the agent,
unless he/she has expressly reserved his/her right to modify some of its
terms. In that case, the Agent must specify in what circumstances and on
what items the change take place.
In any event, the modifications must be stated in writing and presented
to the consumer prior to his/her signing the contract.
Article R211-8
The contract signed between the Agent and the Purchaser must be
established in writing in two original copies signed by both parties,
one of which will be handed over to the Purchaser. It must comprise the
following clauses:
1) names and addresses of the agent, of his/her guarantor and insurer as
well as name and address of the operator;
2) destination or destinations, and, in the event of a split stay, the
various time periods with their dates;
3) types, characteristics and categories of the conveyors involved, with
the dates, hours and cities of outbound and inbound destinations;
4) lodging facilities, their situations, comfort levels, main
characteristics and tourist rankings according to the standards and
regulations in force in the host country;
5) number of meals supplied;
6) itinerary in case of accompanied circuits;
7) visits, excursions or other services included in the total price of
the trip or stay;
8) the total price of services purchased with indication of any possible
invoicing adjustment under the terms of the provisions of article
R211-10 hereafter;
9) if relevant, indication of the royalties or taxes related to certain
services such as landing, loading or unloading taxes in ports and
airports, and visitor's taxes when they are not included in the quotes.
10) the schedule of payments; in any event the Purchaser's last payment
cannot be lower than 30% of the price of the trip or of the stay; also,
it must settled upon delivery of all the travel documents;
11) any particular conditions requested by the Purchaser and accepted by
the agent;
12) measures entitling the purchaser to lodge a complaint with the agent
for non or poor execution of the contract; the purchaser must make his/her
claim to the agent in the shortest delay, via certified mail with
acknowledgement of receipt, with copies to the tour operator and to the
service suppliers;
13) deadline for the agent to notify the Purchaser in case of
cancellation when the trip is subordinated to a minimum number of
participants (refer to the provisions stipulated in n°7 of above
mentioned article R211-6);
14) conditions of cancellation of a contractual nature;
15) conditions of cancellation stated in articles R211-11, R211-12 and
R211-13 below;
16) detailed description of the risks contracted including the warranty
quotes covering civil liabilities of associations, non-profit
organizations and local tourist institutions;
17) information regarding any optional insurance purchased to cover the
consequences of certain cases of cancellation (policy number and
insurer's name), as well as any assistance policy purchased for
additional coverage, concerning for example, repatriation charges in
case of an accident or disease. In that case, the Agent must hand over
to the Purchaser a document stating the risks covered and those excluded.
18) deadline for the Purchaser to notify the agent in case of a contract
transfer.
19) agent's pledge to provide the purchaser in writing with the
information below, at least 10 days before the date planned for
departure;
a) name, address and telephone number of the agent's local
representative, or failing this, the names, addresses and telephone
contacts of local organizations likely to assist the purchaser in the
event of difficulty, or, failing this again, the call number permitting
to contact the agent;
b) whenever minors are concerned, a telephone number and address
permitting to contact the minor or the person in charge.
20) The provision regarding reimbursement without penalty in case of
faiture of compliance with provision 14 of article 211-6 concerning a
case of cancellation.
Article R211-9
The Purchaser may transfer the contract to an assignee meeting the same
conditions as he/she, and allowing him/her to take part in the trip or
stay, as long as the contract has not yet been in effect.
Except in case of a stipulation more favourable to the transferring
party, within 7 days prior to the start of the trip, the Purchaser must
inform the agent of his/her transfer decision via certified mail with
acknowledgement of receipt.
For cruises, the deadline is extended to 15 days.
In no circumstances is the transfer subjected to prior approval by the
agent.
Article R211-10
When the contract comprises the express possibility of a tariff
adjustment, within the limits provided for in article L.211-13, the
calculation methods of price variations, upwards and downwards, must be
accounted for, especially with regards to transport charges and their
related taxes, currencies which can affect the price of the trip or the
stay, as well as the rate of the currency chosen as the reference
calculation on the contract.
Article R211-11
When, prior to departure, the agent is forced to change one of the
essential elements in the contract such as a significant price rise, he
will inform the passenger without liability for compensation, via
certified mail with acknowledgement of receipt. Consequently, the
Purchaser may;
either terminate his/her contract and obtain immediate reimbursement of
the sum paid;
or accept the agent's proposal for substitute services, in which case
the contract will be endorsed then signed by both parties; any reduction
in price will be deducted from the balance due, and if the sum already
paid exceeds the new price, the surcharge will be reimbursed to the
Purchaser before his/her departure.
Article R211-12
In the case provided for in article L.211-15, when, prior to the
departure of the purchaser, the agent cancels the trip or the stay, the
latter must notify the purchaser by certified mail with acknowledgement
of receipt. Without foreseeing a possible claim for compensation, the
Purchaser shall obtain immediate reimbursement from the agent without
penalty. The Purchaser is then entitled to an allowance at least equal
to the penalty he/she would have paid if he/she had initiated the
cancellation.
The provisions of this article do not dot exclude any amiable
arrangement by which the Purchaser would accept a substitute trip or
stay proposed by the Agent.
Article R211-13
When, after the departure of the purchaser, the agent is unable to
provide most of the services contracted and paid for by the purchaser,
without foreseeing a possible claim for compensation on the Purchaser's
part, the Agent must immediately make the following provisions:
either propose substitute services while supporting any possible
additional charge and, if the services accepted by the Purchaser are of
lower quality, the agent must pay for the price difference upon the
purchaser's return.
or, if there is no alternative or if the substitute services are turned
down by the Purchaser for valid reasons, provide the Purchaser, at no
additional charge, with tickets entitling him to a flight home or to the
destination of his/her choice in similar conditions, primarily agreed
upon by both parties.
Article R211-14-1
The Purchaser can no longer cite the benefits of the provision
envisioned in the 20th paragraph of article R211-8 once the service has
been supplied.
LEGAL INFORMATION
GO Voyages 14 rue de Clery CS 50222 - 75060 Paris Cedex 02, France
Limited Company with a capital of 117.500.000 Euros
NAF 633 Z LIC 075 07 0063 RCS Paris 491 249 553 - HISCOX
Contract N°HA RCP0082196 Garantie APS - IATA Agreed - Member of Snav
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Our quoted tariffs include all mandatory taxes except for bed taxes (TOT).
The tariffs are subject to availability. They exclude administration
fees, last minute bookings and incidentals specific to certain
destinations.
Fares may be subjected to specific sales an ticketing terms from either the operator or the airline. See sales terms. Licence LI 075 07 0063 N° IATA 202 29 252 RCS Paris 491 249 553 - RCP: HISCOX Contract n° HA RCP0082196 - Financial warranty: APS
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