SALES TERMS AND CONDITIONS
 

In order to benefit from all the services provided by the Operator, we invite you to read the following particular and general sales conditions carefully.

The general sales conditions apply to all the services offered. Any booking and/or order for services are reserved to the Purchaser who has primarily acknowledged and unrestrictedly accepted all the provisions stated herewith. Any firm act of booking indicates strict adherence to the general terms of sale stated hereafter and full acceptance of their provisions.

the booking is governed by the terms of sale in force on the date of sale.

These terms of sale can be accessed any time via a hyperlink on each page of the site www.govolo.com

These general sales terms are enforced as of July 14, 2009. This version cancels and replaces the previous edition.

PARTICULAR CONDITIONS
 

1. Definitions

1.1 The Operator is identified as GOVOLO, a brand of the group GO VOYAGES

GO VOYAGES is a limited company with a capital of 117,500,000 €, with its registered office located at 14 rue Cléry, 75002 Paris, France, registered under # 491 249 553 with the RCS of Paris and holding a travel agency licence #075 07 0063.

GO VOYAGES has contracted an insurance policy, contract HA RCP0082196, with HISCOX, located at 19 RUE Louis le Grand 75002 PARIS, France, to provide coverage of its professional civic responsibility for a yearly amount of 5,000,000€ .

GO VOYAGES has secured a financial warranty for 6.745.470 euros, issued by APS (Association Professionnelle de Solidarité), located at 15 avenue Carnot, 75017 Paris, France.
 

1.2 Purchaser: Identified as any person who reserves, books and/or buys a service sold by the Operator, such as air transportation, lodging, car rental, package tours, or any other service.
 

1.3 Transfer, change or cancellation of booking:

All services may be booked via the GO VOYAGES / GOVOLO website. GO VOYAGES / GOVOLO will confirm the booking by return electronic mail (email), with details regarding the supplier, the cost, the number of passengers, and the travel dates. Should there be no electronic response, this means that no booking has been made. It is the Purchaser's responsibility to ensure that he/she has received an electronic confirmation of his/her booking.

The mail of confirmation does not authenticate the booking, but indicates that it has been recorded for treatment.
Any change or cancellation should be submitted by email :

  In English to booking@govolo.com,
  In French to info@govoyages.com
  In Spanish to informaciones@govolo.es
  In Italian: informazioni@govolo.it
  In Portuguese: informacoes@govolo.pt
  In Dutch: informatie@govolo.nl
  In German: information@govolo.de

GO VOYAGES / GOVOLO will then confirm the change or cancellation by return email. Should there be no electronic response, this means that no modification or cancellation has been recorded. It is the Purchaser's responsibility to ensure that he/she has received an electronic confirmation of his/her change or cancellation.

In the event of a change or cancellation, GO VOYAGES / GOVOLO will credit the Purchaser minus the cancellation fees as stated in Article 12.

Important notice: certain products or services may not be modified or cancelled. As a result, they are not refundable.

It is expressly agreed that the identification logged into the information system of GO VOYAGES / GOVOLO is binding. The Purchaser represents and warrants that he/she owns and has the right to submit such information at the time of booking. The Operator is authorized to produce said information as evidence in any contentious proceeding. Identification data will be admissible, valid and objectionable between the parties in the same manner, under the same conditions and with the same conclusive force as any document drafted, received or preserved in writing.

Air reservations are subjected to technical approval from our ticketing department which however may not be in the position to issue the tickets. A number of airlines (particularly small domestic and low-cost flight companies) have contracted agreements with air operators allowing them to reserve seats but not to issue tickets in France. In this last case, GO VOYAGES / GOVOLO is bound to notify the purchaser within 48h working hours after confirmation of his/her booking with an alternative offer and new fares.

Important notice: In case of purchase of a ticket on a regular flight, the Operator acts in its sole capacity of intermediary between the air carrier and the Purchaser. On certain flights and at certain dates, the carrier may require that specific conditions be applied, such as setting a ticketing date limit or reserving certain fares to residents from certain countries. If the Operator is required to apply such rules from an air carrier, it is entitled to cancel the transaction without penalty.
 

1.4 Booking tracking

Pursuant to article L.121-20-3 of the French Consumer Code, the supplier must specify a time limit for fulfilling the order. In a contract related to a sale of travel package or service the time limit is effective the date of departure.
 

1.5 Package

Packages: means packaged holidays (see article 2 of July 13,1992 French law), i.e. global services sold for a minimum time period of 24 hours, including an overnight stay with at least 2 combined segments among the following three:

- air transportation plus car rental
- lodging
- a tourist service not directly related to transportation or lodging yet representing a significant part of the total price.
 

2. Capacity

The Purchaser acknowledges his/her legal capacity to contract according to the provisions described herein, i.e. that he/she is at least 18 years of age, has legal capacity to contract, and is not under supervision or trusteeship. He/she vouches for the accuracy and the truth of his/her personal information as well as that of the members of his/her travel party

Important notice : Reminder of the terms of article 313-1 of the new French Penal Code:
"Fraud is the action of paying with funds, valuables or any other assets, as well as providing a service or exchanging an operation against discharge via means as varied as a false name or title, abusive use of a quality or other fraudulent manoeuvre with the purpose of misleading an individual or entity. Swindling is punishable with five years of imprisonment and a fine of 381,123€."
 

3. Prices and payment

3.1 Tariffs

All tariffs are in euros. They include taxes plus a service fee of 15 to 100 euros. Delivery/postage costs are charged to the Purchaser (Article 5.2). In accordance with the regulations concerning travel agents' royalties and VAT, the VAT amount paid on the services purchased is not specified on the invoices.

Important notice : Where local regulations apply, certain taxes maybe added. In such an event, any additional taxes are owed by the Purchaser. They must be paid locally in the national currency.

Prices are set on the basis of then-current tariffs and exchange rates as described below, but they can be modified. Updated price details are itemized on the booking form.
 

3.2 Price revisions

The quoted tariffs are those in force on the date of booking.

Important notice : Any variations in tax rates and/or in fuel cost charged by local authorities and/or airlines are automatically passed on the selling prices, effective as of its date of application, including for the Purchasers who have already purchased the service.

Customers who have already purchased a package may undergo such revision not less than 30 days before their departure date.
 

3.3 Types of payment
The Purchaser has several choices for payment
 

3.3.1 Credit and debit cards

Payments may be made by credit card.

Visa, Visa Platinum, Visa Infinite and Visa Electron
Amex card only valid for packages
Eurocard/MasterCard

In certain cases and for reasons related to fraud prevention the Operator may require payment by bank transfer
Important notice: the Operator, who is involved in the fight against credit card fraud, may require that the Purchaser produce a copy of the bank card used for the transaction, as well as copies of identification of both the card holder and the passenger. Failing such documentation, or in the event that the Purchaser cannot be reached within the fixed time limit, the Operator will be unable to process in which case the booking will be cancelled without penalty.

Pursuant to article 132.2 of the French Monetary and Financial Code, processing a bank card payment constitutes an irrevocable contract. The transaction may only be blocked in cases of loss or fraudulent practice. Outside such limitations, the card holder will be prosecuted for card fraud. The right to stop payment can not be used to replace the right of withdrawal applied in the tourism sector.
 

3.3.2 Payment by bank transfer (in Euros only)

The Operator accepts payments by money transfer in euros only. The transfer must be confirmed by the issuing bank. The confirmation of transfer should be addressed to the accounting department fax whose details will be forwarded in the email confirming the booking; it must specify the passenger's surname and first name with his/her file reference number, and sent before the time limit day which is defined as the date on which the booking file closes. Without an official authorization issued by the bank, the transaction will not be processed. Please note that transfer payments via the Internet are not accepted.

In certain cases and for reasons related to the fight against fraud, the Operator may have to require payment via money transfer

Important notice: bank fees are payable by the Purchaser.
 

3.3.3. via Go Volo gift vouchers

The Operator accepts payments with GOVOLO's gift vouchers.
http://www.govolo.ie/vouchers.cfm

After having made a booking either online or by phone, the Purchaser may use his/her gift vouchers in the following manner:

The Purchaser makes a booking with his/her bank card. When the the card has been debited and before the date of departure, the Purchaser must send his/her gift vouchers by certified post with acknowledgement of receipt to: Go Voyages Département comptabilité client 14, rue de Cléry 75002 Paris, FRANCE.
The Purchaser may use gift vouchers to pay for all or part of the booking. Upon receipt of the vouchers by one of the Operator's partners (allow one month minimum for processing), the Operator will credit his/her account for their total value (by cheque or bank card).

GOVOLO gift vouchers cannot be exchanged against another payment method. When the total value of the gift voucher exceeds the actual travel price, the difference is not reimbursed. If the Purchaser cancels a booking, he/she will be credited for the value of his booking, not that of the gift vouchers.
 

3.4 Secured payment and fight against fraudulent payment methods.

The personal data collected for a booking purpose is subjected to automatic processing by FIA-NET S.A. The automated data processing is meant to define a level of analysis of a transaction and fight against fraudulent payment methods including bank card fraud.

FIA-NET SA and GO VOLO are the recipients of the data related to your order. Failure in the transmission of these data prevents the execution and analysis of your transaction. Certain non-personal data related to your order such as the IP address may be subjected to a transfer outside of the U.E.

Depending on the analysis of the transaction transmitted by FIA-NET SA, the Operator reserves the right to refuse payment by credit card and to offer alternative payment methods, as stated in article 3.3 of the terms of sale. In addition, the Operator may require that the Purchaser provide additional documents. As such, the Operator determines the finalization of the booking upon receipt of these documents.
Any bill that is unpaid due to fraudulent use of a credit card or similar payment mechanism will result in personal data inclusion in connection with the corresponding unpaid order being recorded in a "payment incident" file implemented by FIA-NET S.A. In this same context, any communication of incorrect information by the Purchaser or any abnormality identified in the order may also be the subjected to special processing by FIA-NET S.A.

In provision # 03-034 of 19 June 2003, the Commission Nationale de l'Informatique et des Libertés legitimates bank data collection by a distance sale authority in view of fighting against payment fraud. In accordance with article 5-e of the Council of Europe Convention 108 dated January 28, 1981, the maintenance of this information is contained within a period required for the purpose.

In accordance with the Data Protection Act of 6 January 1978, everyone has, at any time, the right of access to data related to himself or herself, as well as the right to have it rectified or opposed by writing to FIA-NET - Service Informatique et Libertés - Traitements n°773061 et n°1080905 - 15 Rue du Faubourg Montmartre, 75009 PARIS, France.
 

3.5 Payment terms

Full payment is required upon booking. No booking can be confirmed prior to its payment.

Any credit transferred by a bank located outside of France must exclusively be made in euros. Foreign bank transfers may charge banking fees to the Purchaser.

In the absence of a perfect payment, the Operator has the right to consider that the Purchaser has cancelled his/her reservation. Before the full payment has been cashed, the Operator is not obligated to issue a ticket. However, the Purchaser remains liable for the payment of his/her entire booking.

The Purchaser will be held responsible for the accuracy of banking information that he/she has provided until it has been verified by the Operator's bank. Similarly, the Purchaser who has made the booking though a Travel Agent will not be discharged of his/her debt until the Operator has received full payment from the Travel Agent. Failing a full payment by the Travel Agent within the time frame envisioned. The Operator is entitled to cancel the reservation carried out by the travel agency on behalf of the Purchaser. As stated earlier, until receipt of a full payment, the Operator is not obligated to issue a ticket.

 
If the Purchaser fails to observe the terms of payment, the Operator will deem the reservation cancelled. In the event that the payment is proven fraudulent, incomplete or non-existent, for whatever reason, the services purchased will be cancelled and service fees charged to the Purchaser.

Important notice: in order to minimize the consequences of fraudulent banking practices, GO VOYAGES / GOVOLO reserves its right to randomly verify the information logged in before issuing a ticket. The Operator may require that both sides of a credit card or the card holder's identification be copied and addressed by fax or post.
 

4. Formalities

Any local governmental information provided by GO VOYAGES / GOVOLO is likely to be modified. It is the Purchaser's responsibility to verify administrative requirements related to his/her journey. If the Purchaser is denied boarding or landing because he/she has failed to comply with local safety, health or customs regulations, GO VOYAGES / GOVOLO is in no way liable and no purchase or related charge will be reimbursed. The Purchaser will be the sole party to suffer a sanction or penalty that might result from non-compliance with the local authorities.

Important notice: In some countries, the traveller's passport must be valid for an additional six month period after the date of return. Certain countries, such as the USA, demand that minors carry individual passports even when travelling with their parents.
 

EUROPEAN CITIZENS

Via several hyper links, GOVOLO will inform the Purchaser about the various formalities (police, health and customs) required of any French adult traveller of legal age to enter into/ transit via the outbound country or countries. It is the Purchaser's responsibility to verify any administrative requirements.

GO VOLO recommends the following websites diplomatie.gouv.fr; action-visas.com; and who.int.com
Passengers travelling to certain countries such as the United States of America are required to carry valid individual passports.
GO VOLO recommends to visit the following website:
http:/edit.mae.es/es/MenuPpal/Paises/

FOR PEOPLE FROM THE OTHER COUNTRIES

It is the Purchaser's responsibility to verify administrative requirements related to his/her journey, transit countries and destination countries. The Purchaser must indicate his nationality in his file.
 

5. Air transportation exclusively

5.1. Liability for regular and charter flights (this paragraph does not concern bookings made on so-called "low-cost" flights).

Within the framework of the purchase of a ticket for a regular flight, the Operator acts in its sole capacity as intermediary between the carrier and the Purchaser. On certain flights and at specific dates, or in order to offer cheaper fares, the airline may require that the Operator apply certain rules such as setting a date limit for ticketing, or giving priority to certain categories related to age or family circumstances, or country of residence. In the event that such rules needed be applied, the Operator may cancel the transaction at no charge. The mail of confirmation does not necessarily authenticate the booking but indicates that it has been recorded for treatment. Only a ticket issued by the Operator upon the information provided by the Purchaser authenticates the fares.

On certain flights and at specific dates, or in order to offer cheaper fares, the airline may require that the Operator apply certain rules such as setting a ticketing date limit, or giving priority to certain categories related to age or family circumstances, or country of residence. In the event that such rules are applied, the Operator may cancel the transaction at no charge. The mail of confirmation does not necessarily authenticate the booking but indicates that it has been recorded for treatment. Only a ticket (e-ticket) issued by the Operator upon the information provided by the Purchaser authenticates the fares.

With regards to the sale of flight-only, the Operator's liability is governed by article L.211-18 of the French Code of Tourism. The Operator's liability cannot substitute that of the carriers, whether French or foreign, which are entrusted with the transportation of passengers and baggage. In no circumstances can the Operator be held liable for unforeseeable "force majeure" events resulting from a third party supplier that has not conformed with its obligations or for reasons imputable to the Purchaser.

The Operator accepts no responsibility for changes, delays, cancellations and any other circumstances resulting from unforeseeable or "force majeure" (strikes, weather conditions, wars, natural disasters, epidemics, attacks, technical problems etc…), suffered either by the third party or the Purchaser (late check-in, refusal to board because of non-compliance with safety, health, or customs requirements, no-show…) .

Any charges resulting from such unpredictable circumstances (taxi, hotel, car parking, rerouting, etc…) are the responsibility of the Purchaser.

In the event of any damages, complaints or claims, the airlines and their representatives (whether agents or employees) are liable for the transportation of passengers and their baggage, as stated on the ticket, which serves as the sole proof of the transaction.
 

5.2 Plane tickets

Plane tickets are issued after reception of full payment.

Since June 1, 2008, The International Air Transport Association (IATA) has been enforcing new regulations on issuance of air tickets. As of the above date, travel agencies and airlines have an obligation to issue tickets only on electronic media (electronic ticket or e-ticket)

In spite of the availability displayed on its site, the Operator waives any claim related to its inability to issue an electronic ticket due to technical constraints of specific airlines, as well as in certain situations (infants less than 2 years-old, code-shares, groups, incompatibility between airlines...). The Operator is not accountable for any problems relating to ticket delivery.

The Operator pledges to provide the Purchaser with alternative transportation within 48 hours of the original order. This alternative might incur an additional administrative charge of 25€ per passenger or other surcharge which would remain the responsibility of the Purchaser.

Additionally, GO VOLO may charge the Purchaser an extra 40€ to cover postage fee by Chronopost overseas

If no alternative is offered and if the Purchaser refuses to pay the surcharge, the booking and transaction will be cancelled free of cost and the passenger reimbursed.

Airline tickets must be presented at the airline check-in counter.

The Operator is not accountable for any problems relating to ticket delivery.
 

5.3. Specific booking provisions for the so-called low-cost flights.

5.3.1. What are "low-cost" airlines?

The term "low-cost" or "budget" (FR) carrier describes an airline which offers attractive fares on short and medium-haul flights, by eliminating traditional passenger services.

"Low-cost" carriers feature one passenger class only and operate from/to secondary airports/terminals (e.g. Beauvais for the Paris area). Services on board are reduced or at extra cost. Neither meals nor refreshments are included in the fare, and seating is unreserved. Generally speaking, transportation of pets is prohibited. Lastly the fares posted by these carriers are not accessible to passengers under 14 years travelling alone.
 

5.3.2. Purchaser's mandate and adhesion to the terms of sale

Under the terms hereof, the Purchaser agrees to require the Operator to act on his/her behalf and capacity in order to book a seat/seats with the low-cost carrier. A carriage partnership agreement is contracted directly between the Purchaser and the low-cost carrier. GO VOYAGES' terms of sale apply on the transaction while those of the "low-cost" airline apply on the execution of the contract.
 

5.3.3 Booking on a "low-cost" flight

The so-called "low-cost" carriers are clearly identified during the flight search. The booking is contracted directly between the Purchaser and the "low-cost" airline , which is responsible for issuing the tickets and held liable for the services and information supplied to the Purchaser. It is the latter's responsibility to verify the information received during the booking process.

Once the reservation is completed and confirmed, the Purchaser shall receive at least the following e-mails:
One from the "low-cost" carrier with the e-ticket which is required to travel, the itinerary, schedule and the airline's contact numbers.
Two others, from the Operator: one which confirms the request, with a file number and itinerary; and another which is a receipt of the bank card transaction.

Note that the mail from the carrier may be in English
 

5.3.4 Invoicing and payment method

Booking on a low cost carrier requires 2 distinct transactions

· one for the fare all taxes included (paid to the airline)
· our agency fees which include a booking charge plus insurance when subscribed. The total for both airfare and agency fees appears online during the booking process as well as in our confirmation that you receive by email.

Due to their payment policy, low-cost airlines charge extra fees for bank transaction, luggage boarding, etc. These fees are included in the fare which appears on our site during the booking process. They are non-refundable.

Important notice: certain airlines may invoice the Purchaser in a currency other than euro. Consequently the debit shown on the Purchaser's bank statement will differ from the amount invoiced. Such difference will not be reimbursed. Additionally, the Purchaser may incur bank fees resulting from currency conversion rates. These fees are payable by the Purchaser.
 

5.3.5 Cancellation - Modification - Special request - No-show

Provisions concerning cancellation or modification of "low-cost" flights are governed by the terms of sale of the carrier. For any change or cancellation, the Purchaser is required to contact the carrier directly with the references specified on the latter's confirmation e-mail.

The Operator is not liable for any modification or reimbursement on "low-cost" flights.

In the event of a "low-cost" flight cancellation or schedule change, the "low-cost" carrier is the only party accountable.

In the event of cancellation or no-show due to the Purchaser, the latter is responsible for 100% of costs.

For any special request (age limit for unaccompanied children, dimensions and weight of luggage, transporting pets etc..), The Purchaser must contact the "low cost" carrier or refer to its terms of sale.
 

5.3.6 Personal information

The Purchaser expressly understands and agrees to having his/her personal data transmitted to the airline in order to complete the transaction. His/her authorization intervenes before the final booking confirmation; this data transfer complies with the provisions of the law "Informatique et Libertés" of January 6, 1978.
 

5.4 Pregnant women - applicable to all flights.

The Operator wishes to point out that certain airlines will deny boarding to a pregnant woman whose due date is too close to the departure date and when there is a risk of premature childbirth. The Purchaser must contact the airline prior to making a decision to travel. In no way can the Operator be held liable for such a decision.
 

5.5 Infants and children - applicable to all flights.

There is no seat allotment for infants under the age of 2 (consequently only one infant is allowed to travel with an adult). Infant air-fares are normally 10% of adult fares. On certain flights, children aged 2-11 can benefit from up to a 50% discount, but availability may be limited.

UM (unaccompanied children) may not always benefit from these tariffs. Boarding is prohibited to unaccompanied children under 15 years who do not carry a UM pass.

Infants and children are considered as such if they have not individually reached their 2nd and 12 birthdays at the date of return.
 

5.6 Miscellaneous - applicable to all flights

In order to facilitate carriage and comply with the airlines' individual regulations with regards to personal assistance services, the Purchaser is required to specify his/her special needs (physical or mental handicap, age, illness, overweight…). He/she must therefore log in his special requests in the box posted in step 5 of the booking page.
 

5.7 Baggage - applicable to all flights

Passengers are reminded that in conformance with IATA international regulations, it is forbidden to carry any explosive, inflammable, corrosive, oxidizing, irritating, toxic or radioactive materials, compressed gases or other materials prohibited in the countries of travel.

The Purchaser should contact the transporting airline about its policy regarding transportation of hazardous materials, and in any event carefully read the contractual conditions at the back of the ticket. The Purchaser is also invited to visit the site DGAC (Direction générale de l'Aviation Civile) and download the document regarding restriction measures on liquids contained in carry-on luggage

The Operator takes no responsibility if the carrier refuses to accept a passenger's baggage. The Operator will pay no compensation to a passenger that was denied boarding,

Cabin luggage: Airlines' individual policies prevail. Normally, passengers are entitled to one piece carry-on that does not exceed a linear dimension (length + width + height) of 115cm and/or a maximum weight of 5 kilos. Bag size and weight restrictions may vary according to the type of plane. Carry-on luggage remains the Purchaser's responsibility throughout the voyage.

Baggage in the hold: Airlines' individual policies prevail especially the so-called "low-cost" carriers. Each passenger is limited to 15 kilos on charter flights and the budget "low-cost" flights and 20 kilos on regular flights (in economy class). There will be a surcharge for any overweight piece of baggage, if accepted, at check-in. The Purchaser must contact the airline regarding its baggage policy.
If upon arrival of the plane (inbound and outbound), a piece of luggage is lost or missing the passenger must notify the airline within 21 days.

The Operator is not accountable for any denied baggage considered as dangerous by the airline or airport authorities. It is the passenger's responsibility to check airlines' individual baggage policies - transported in cabin and in the hold.
 

5.8 Overbooking - applicable to all flights

Owing to frequent no-shows, airlines may practice overbooking and the number of seats available may turn out to be insufficient.

As a result certain passengers may be denied boarding on their confirmed flights. A guaranteed reservation does not necessarily mean absolute guaranty that a seat is secured. However, the airline is obliged to compensate passengers when they are denied boarding due to overbooking. The Purchaser should contact the carrier about its overbooking policy, and in any event, inspect the terms of the contract at the back of the ticket.

The Operator will accept no responsibility for overbooking. The Operator will not reimburse any charges resulting from denied boarding.

In case of "dupes" (several bookings in the same name), airlines reserve their rights to cancel the seats without prior notice.
 

5.9 No show on departures of regular and charter flights (this paragraph excludes bookings on low-cost flights) .

If a passenger fails to check-in at departure, the Operator and/or the Airline reserve the right to cancel all the tourist services that have been reserved as well as the returning flight unless the Operator is contacted within the hour following take-off and subjected to the airline's approval.

Any interrupted or shortened journey, or any services not supplied by the fault of the Purchaser, are not refundable, especially seats on the outbound or inbound flights. If the Purchaser has purchased optional insurance against interrupted journeys, he/she must comply with the conditions of cancellation stipulated in the contract.

Ticket coupons must all be used and in sequential order, falling which the airline may cancel the seats or ajusts their fares. These conditions also apply to tickets including a journey by rail. Some airlines do not reimburse taxes on partially used tickets.
 

5.10 Services on location - applicable to all flights

Certain airlines on certain destinations and at certain tariffs require that services supplied on location be purchased. If a passenger is denied boarding because of his/her baggage, the Operator will waive any claim for compensation or reimbursement of the services paid.
 

5.11 Pets of regular and charter flights (this paragraph excludes bookings on low-cost flights) .
Regarding carriage of pets, individual airline policies prevail. Pets are normally forbidden on charter flights. They may be allowed in the cabin or in the hold on regular flights, depending on the regulations in force and after prior agreement by the airline. A special request must be addressed to airline.
 

5.12 Special meals - applicable to all flights
Generally, special meals are not available on charter and "low-cost" flights. On regular flights, the Purchaser is encouraged to check with his/her particular airline.
 

5.13 Check-in - applicable to all flights

Unless stated otherwise, passengers on charter flights and "low-cost" flights are notified to report at the airport check-in three hours before takeoff. Passengers on regular flights must report two hours prior to departure. It is the Purchaser's responsibility to verify individual carriers' boarding terms.

These check-in times may be different for passengers with special needs (see below). The Operator cannot be held liable for a passenger who is denied check-in due to late arrival.

In such cases the passenger will be considered as a "no-show" and will not be entitled to compensation. The seat made available may be assigned to another passenger.

Important notice: Handicapped persons, unaccompanied children (UM), and passengers carrying pets or oversized or excess baggage for the hold need to verify check-in times.
 

5.14 Air carrier - applicable to all flights

Pursuant to statutory order N° 2006-315 dated March 17 French law, 2006, the Purchaser is informed of the contractual carrier's or carriers' identities, therefore likely to operate the flights purchased. The agent will inform the client of the carrier which will actually operate the flights. In case of a change of carrier, the original contractual airline or the Operator will advise the Purchaser through any appropriate means, as soon as possible and at the latest upon check-in or boarding of a connecting flight.

Pursuant to article 9 of European law 2111/2005 of December 14 2005, the list of carriers prohibited in the European market can be verified on the link http://ec.europa.eu/transport/air-ban/list_fr.htm.
 

5.15 Schedules and types of planes - applicable to all flights

Schedules, types of planes and routings are given for information purposes only. Both the transporting carrier and the Operator reserve their rights to modify these data, even after they have been confirmed The Operator may also move passengers onto other flights within 24 hours from the modification.
 

5.16 Connecting flights - applicable to all flights
In compliance with International Conventions, flight connections are not guaranteed and the Purchaser is strongly advised to plan accordingly.
 

5.17 Confirmation of return flight - applicable to all flights

Passengers on charter flights must reconfirm their returning flights with the Operator's representative no later than 72 hours before their return date. The Operator's contact information is printed on the ticket.
Passengers on regular flights must contact the airline to reconfirm their flights no later than 72 hours before their return date.
 

5.18 Lost or stolen ticket - applicable to all flights

For a lost or stolen ticket, a complaint must be filed with the Police and the airline, and the passenger must purchase a new ticket. Any consequences resulting from a missing ticket are at the passenger's expense. However, with a documented claim and evidence such as the new used ticket and boarding pass, the airline may consider refunding.
 

5.19 Change of return flight on location of regular and charter flights (this paragraph excludes bookings on low-cost flights) .

Charter flight passengers may contact the Operator's representative to check if they may change their reservations, at their own charge. Passengers booked on regular flights must contact the airline directly. They may be charged an additional fare. Some tickets can only be changed if the class remains the same.
 

5.20 Open return of regular and charter flights (this paragraph excludes bookings on low-cost flights) .
Passengers holding an open return with a regular airline fare are advised to book as early as possible since booking is subject to availability.
 

5.21 Airports of regular and charter flights (this paragraph excludes bookings on low-cost flights) .

When there is more than one airport in the city/departure/arrival destinations, the aircraft may equally take-off from or land at whichever airport with no compensation owed to the Purchaser. For instance, in Paris, the aircraft may land at Orly or Roissy Charles de Gaulle, and the expenses incurred (shuttle, bus, taxi, parking) will be payable by the Purchaser.
 

5.22 Miscellaneous - applicable to all flights

A seat not used - whether on an outward or inward journey - is not refundable. The Operator cannot accept responsibility for delays beyond its control (heavy air traffic, strikes, attacks, technical difficulties or others). As per international regulations, transfer transportation is not guaranteed and there is no compensation due in the case of a missed flight connection. A direct or point-to point flight means that there is no change of aircraft (even if there is one or more stops en route). Should any unforeseeable event occur, the airline may decide, with all due precautions, to transport ticketed passengers by any means deemed necessary without being liable to the Purchaser. Consequently, the Purchaser is advised to plan accordingly.
 

6. Accommodation exclusively

6.1 Liability

Within the framework of the purchase of accommodation exclusively, the Operator acts in its sole capacity as intermediary between the hotel and the Purchaser.

The Operator cannot be held liable for fortuitous events or "force majeure" cases resulting from the liability of a third party, the Purchaser or the service supplier.

Any possible charge entailed hereof (taxi, hotel, parking, advanced or delayed air transportation) will fall to the Purchaser.
 

6.2 Length of stay

The rates are based on the number of nights spent, not days. A night begins when the room is ready for occupancy. Occupancy times vary from 2 pm to 6 pm until noon the next day. If, due to flight rescheduling, the first and/or last night is cut-short or postponed, there will be no rate adjustment. For instance, if the Purchaser first gets his/her room keys at 2 am, the unused 10 hours (from 2 to 12) will be regarded as a night and no compensation may be claimed.
 

6.3 Vouchers
Upon submitting his payment the Purchaser will be given a voucher, which he will present to the hotel reception staff. Only the services mentioned on the voucher are included in the purchase price.
 

6.4 Room

The rooms are made available to guests between 2 and 6 pm on the day of arrival, regardless of the arrival time and transporting carrier. They must be vacated by 12 noon on the following day, independently of the airline's scheduled departure.

Single rooms are normally equipped with a bed for one person. These rooms are often subject to a supplement. Double rooms are with twin beds or sometimes a queen or king-sized bed.
 

6.5 Accommodation ranking

The pre-described level of comfort applies to local standards in the host country; those may differ from French standards. Ranking serves for information purposes only. The Operator cannot be held liable if it is forced to replace the planned hotel with another of similar ranking.
 

6.6 Leisure activities
The Operator cannot be held liable for planned activities that are cancelled for any number of reasons, including weather conditions, "force majeure" or shortage of participants
 

6.7 Hotel change
A service provider may, for multiple reasons, have to change a planned accommodation without altering the rest of the program. To the extent possible the Purchaser will be advised will be given prior notice and will be transferred to another hotel of similar ranking, without liability for compensation.
 

6.8 Photographs and illustrations

The Operator will attempt to provide photos and illustrations depicting the services offered. These pictures are only meant to suggest the type of activities featured and cannot bind the Operator beyond their object.
 

7. Car rental exclusively

7.1 Liability

Except for contrary provisions, car rental is governed by the individual terms of the suppliers.

If the rental of a car is the only service provided by the Operator, it will act in its sole capacity as intermediary between the renter and the Purchaser.

The Operator waives liability for rescheduling, delays and cancellations or other reasons resulting from any fortuitous or "force majeure" events suffered by a third party, the Purchaser or the renter (strikes, climatic disturbances, wars, natural catastrophe, epidemics, attacks, technical difficulties). Any charge related to those unforeseeable occurrences (taxi, fare, hotel, parking, connections) will fall to the Purchaser.
 

7.2 Vouchers

Upon submitting his full payment, the Purchaser will be given a voucher, which he will in turn present to the service provider. The Purchaser is also required to produce the banking card used for the purchase of the trip, as well as his/her driving licence.

Only the services specified on the voucher are included in the purchase price.
 

8. Packages

8.1 Liability

The Operator's brochure and quoted proposal is the preliminary information mentioned in article R211-7 of the French Code of Tourism. As a result, failing any contrary provisions, the tariffs quoted on the website will be contractual once they have accepted.

A detailed programme is the requisite referred to in article R211-7 of the French Code of Tourism.

In case of a purchase transfer, the one or either of the concerned parties must pay the resulting charges. When those charges exceed the quotes posted at the point of sale and in the contractual documents, supporting documents will be supplied.
 

8.2 Length of stay

The rates are based on the number of nights spent, not days. A night begins when the room is ready for occupancy. Occupancy times vary from 2 pm to 6 pm until noon the next day. If, due to flight rescheduling, the first and/or last night is cut-short or postponed, there will be no rate adjustment. For instance, if the Purchaser first gets his/her room keys at 2 am, the unused 10 hours (from 2 to 12) will be regarded as a night and no compensation can be claimed.
 

8.3 Rooms

The rooms are made available to clients between 2 and 6 pm on the arrival day, whatever the arrival time and transporting carrier. They must be vacated by 12 noon the following day, independently from the airline scheduled departure. Normally, single rooms are equipped with a bed for one person. These rooms are often subject to a supplement. Double rooms are with twin beds or sometimes a queen or king-sized bed.
 

8.4 Rankings

The degree of comfort as pre-described applies to local standards in the host country, which may differ from French standards. Ranking serves as a guideline only. The Operator reserves its right to find a substitute hotel in the same category as the one planned, without offering any compensation.
 

8.5 Leisure activities
The Operator cannot be held liable for planned activities that are cancelled for any number of reasons including weather conditions, or "force majeure" or shortage of participants.
 

8.6 Hotel modifications

A service supplier may have, for multiple reasons, to change a planned hotel without altering the quality of the program. As far as possible the Purchaser will be advised ahead of time of a change in accommodation and he/she will be transferred to another hotel of similar ranking, without entitlement to compensation.
 

8.7 Rail transportation

When packaged tours include transportation by rail, the terms of transportation are specified d on the train tickets. Any change in routes or time-tables is subject to the Operator's agreement. Any change resulting from the Purchaser's decision or caused by or "force majeure", will be the responsibility of the Purchaser. Children with a discount will be required to present a proof of age. The Purchaser will be required to carry his/her travel documents and demonstrate that he/she has purchased a packaged holiday (total invoice, accommodation voucher…). The rail package is offered on all standard trains, with limitations on "reserved" trains. In certain trains, booking a seat, a bunk or a bed is mandatory and there may also be a surcharge due for "reserved" (or high season) trains. The Operator cannot be held liable for rescheduling or changing railway stations due to outside events such as strikes, technical problems or bad weather.
 

8.8 Carnets de voyage

Upon full payment, the Purchaser will be given a travel pouch, called "carnet de voyage", which includes: 1. the transportation documents (airport notification for charter flights or plane ticket for scheduled flights and train ticket for transportation by rail), and 2) the Voucher for the land service. Only the services mentioned on the Voucher are included in the purchase price.

An electronic notification will be addressed to the Purchaser who has chosen to collect his/her ticket at the airport. The presentation of this document is mandatory to obtain one's tickets. Should the notification fail to arrive, the Purchaser must contact the Operator or the agent before leaving for the airport.
 

8.9 Photographs and illustrations

The Operator will attempt to provide an accurate visual description of the services offered. The pictures are only meant to suggest the type of activities featured and cannot implicate the Operator beyond their object.
 

8.10 Transfer of contract

The Purchaser may transfer his/her purchase to a third party (insurance contract exclusive) as long as the journey has not started and provided he/she has informed the Operator by registered mail with acknowledgement of receipt, at least 7 days before departure, after indicating the identity (ies) of his/her replacement(s) and vouching for their right to travel according to the foregoing conditions (children must be of the same age range). A transfer of contract entails the following additional charges for the Purchaser:
 

Important notice: on certain airlines and depending on the tariffs, the contract becomes final upon registration, and no substitute passenger is allowed.
 

8.11 Miscellaneous

In certain countries, governing regulations require that double rooms be occupied by married couples only with at least one national from the host country. Such provisions are applied in Morocco and Turkey. Before confirming a booking, every foreign national is under the obligation to specify his/her nationality in the field "comments", and adhere to all requirements as stated by regulations of each outbound destination (including airports of transit).
 

9. Charge-free assistance and implementation

9.1 Right to assistance

Pursuant to the provisions of article L.121-18,II of the French Consumer Code, electronic mail is a free of charge communication media dedicated to tracking the booking process as described in article 1.4 of the particular terms of sale.
 

9.2. Booking process tracking

In accordance to article L.121-18,III of the French Consumer Code, tracking the order process goes from sending an email to confirm the order to the client's reception of all documents related to the order (electronic ticket and vouchers for various land services such as hotels or car rentals.,
 

10. Claims

Claims should be documented and addressed to the Operator by registered mail with acknowledgement of receipt within 30 days following the date of return. A response will be given as soon as the investigation is completed. For a quick response, it is important to ensure that any necessary evidence is attached.
 

11. Insurance

Published tariffs do not include insurance. The Purchaser is strongly recommended to purchase an insurance policy from l'Européenne d'Assurances N°79.05.201 to cover charges resulting from cancellation or change (subscription during booking only), as well as flight delays and assistance for any specific matter including repatriation expenses, illness or warranty against loss of luggage (subscription until the day before departure).

The risks covered by such warranties as well as their exclusions and reimbursement procedures are stipulated in the insurance policy. The Purchaser should read them carefully before signing his/her contract.
12. Change and cancellation fees

Cancelling or changing a booking entails expenses which are invoiced according to the scale below:
 

* Taxes, service fees and insurance exclusive.
** Claim for refund of certain taxes (only possible if 100% penalty):
1/ return the ticket/tickets to GO VOYAGES / GOVOLO with a written claim for reimbursement
2/ expect 2 to 3 months for airline's processing time
3/ GO VOYAGES / GOVOLO will refund the sum cashed by the airline less 30 € per ticket for processing.

In certain cases, cancellation fees may be less than 100% of the total amount paid. The Purchaser is invited to check with the airline regarding their specific cancellation provisions.

Important notice: Certain airlines will not reimburse taxes on partly used tickets.
 

No credit or cancellation invoice may be obtained if the tickets have not been returned to GO VOYAGES / GOVOLO.

In any event, the cancellation fees added to the processing fees by passenger will not exceed the total amount of the purchase.

In the event of a cancellation or change by the Purchaser, the Operator will reimburse the Purchaser within the shortest possible time after deducting the sums owed (taxes, cancellation/change charge, services fees, insurance).

Cancelling or changing a booking for whatever reason does not prevent the Purchaser from paying his/her dues to the Operator.

Important notice: The cost of insurance remains the same and there is an additional charge of 30 euros per passenger.

The Purchaser should be aware that certain tickets may be refunded according to the above scale: reimbursement depends on each carrier's individual terms and the type of booking applied (non-refundable, non-changeable fares, date if issue). It is the Purchaser's responsibility to verify the terms of emission, cancellation and change of his/her ticket.

On regular flights, all the ticket segments must be used, failing which the airline may impose a fare adjustment or cancel unused seats.
 

13. Right of withdrawal

Regulations on remote sale (French Consumers Code) state a 7 day right of withdrawal for an exchange or reimbursement. However, the possibility of withdrawal does not apply to tourists' services.

The new article L.121-20-4 of the French Consumers Code states that most provisions do not apply to service contracts regarding accommodation, transportation, food and leisure activities.
A Purchaser who has reserved or booked his journey via remote selling cannot claim the right of withdrawal.
 

14. Data processing and freedom

With respect to law 78-17 known as "Informatique et Libertés", the Purchaser is informed that his order has undergone computerized personal processing. This information allows the Operator as well as the service suppliers to treat and carry out the order.

The right of access and correction guaranteed by law can be asserted with the Operator at 14 rue Cléry, 75002 Paris, France.
 

15. Miscellaneous

The fact that, at a given time, the Operator, fails to enforce one of the sales provisions herein does not mean that it renounces the observation of any of them.

If one of the conditions of sale is declared null or void, it will cease to apply without invalidating the remaining provisions unless the concerned provision is deemed essential and decisive.

The Operator cannot accept responsibility for fortuitous and or "force majeure" events (strikes, weather disturbances, natural disasters, failure of communication) suffered by a third party or the Purchaser (late check-in, non compliance with safety, health and customs formalities, no show).

The Purchaser shall pay for all the financial consequences resulting from the occurrence of a case impairing the Operator's responsibilities.
 

16. Governing regulation and jurisdiction clause

The conditions of sale are subject to French law. The French courts shall have jurisdiction of any litigation arising from the interpretation and/or execution if this agreement.

GENERAL TERMS & CONDITIONS

Pursuant to articles L211-8 and L211-18 of the French Code of Tourism, the provisions stated in below-mentioned articles R211-5 through R211-14-1 of the same Code of Tourism do not concern the booking and sale of tickets which are not comprised within the framework of a travel package.

Article R211-7 of the Code of Tourism concerns the preliminary information handed out to the Purchaser including the Operator's electronic offering and the quoted proposal. Unless otherwise specified, the characteristics, conditions and fares as indicated on the Internet site prevail, and upon signature of the contract, they will be considered as approved.

As stated in article R211-7 of the French Code of Tourism, a detailed programme is the preliminary information given to the Purchaser.

In the event of a transfer of contract, the concerned parties must pay an additional fee. Supporting documents will be provided for any amount exceeding the quotes posted at the point of sale and mentioned in the contractual documents,

Extract of the French Code of Tourism.

Article R211-5
Subject to the exclusions mentioned in the second sub-paragraph (a & b) of Article L.211-8, any offer and any sale of travel services or stays entails the handing-over of appropriate documents meeting the regulations stated herein.

In the event of a sale of air tickets or seats on a regular flight exclusive of any related services, the agent will hand over to the purchaser one or more tickets issued by the carrier under its sole responsibility and for the totality of the trip. For customized bookings, the airline's name and address must be mentioned.

Invoicing the individual fare components of one same package does not unbind the agent from his/her obligations.
 

Article R211-6
Prior to the actual contracting and on the basis of a written document bearing his/her corporate identity, address and authorization number, the agent must notify the purchaser of the tariffs, dates and any other components of the trip such as:

1) destination, characteristics, types of conveyors with their categories;
2) lodging facilities with their situations, comfort levels and main characteristics, as well as certifications and tourist rankings according to the standards and regulations in force in the host country;
3) meals supplied;
4) itineraries for accompanied circuits;
5) administrative and health formalities, especially in the case of crossings of borders, and the time required for such formalities;
6) visits, excursions and other services included in the packages or possibly available at extra charge;
7) if the trip/stay depends on the number of participants, the minimum or maximum group size required, and the deadline to notify the purchaser of a cancellation. In any event, the deadline cannot be less than 21 days before departure;
8) the sum or percentage of the price to be paid as down-payment with the date limit for settling the balance;
9) price adjustment procedures as provided for in article R.211-10;
10) conditions of cancellation of a contractual nature;
11) conditions of cancellation as stipulated in articles R.111-11, R.211-12, and R.211-13 hereafter;
12) detailed description of the risks covered and warranty quotes contracted in the insurance policy with regards to the consequences of civil liabilities of travel agents or associations, non-profit organizations and local tourist institutions;
13) information on any optional insurance policy purchase to cover the consequences of certain types of cancellations, or any other specific policy purchased, for instance a contract covering repatriation charges in case of an accident or disease.
14) When the contract includes air transportation, detailed information on each segment of the journey, as envisionned in articles R 211-15 to R. 211-18.
Article: R211-7

The preliminary information delivered to the Purchaser binds the agent, unless he/she has expressly reserved his/her right to modify some of its terms. In that case, the Agent must specify in what circumstances and on what items the change take place.

In any event, the modifications must be stated in writing and presented to the consumer prior to his/her signing the contract.
 

Article R211-8
The contract signed between the Agent and the Purchaser must be established in writing in two original copies signed by both parties, one of which will be handed over to the Purchaser. It must comprise the following clauses:

1) names and addresses of the agent, of his/her guarantor and insurer as well as name and address of the operator;
2) destination or destinations, and, in the event of a split stay, the various time periods with their dates;
3) types, characteristics and categories of the conveyors involved, with the dates, hours and cities of outbound and inbound destinations;
4) lodging facilities, their situations, comfort levels, main characteristics and tourist rankings according to the standards and regulations in force in the host country;
5) number of meals supplied;
6) itinerary in case of accompanied circuits;
7) visits, excursions or other services included in the total price of the trip or stay;
8) the total price of services purchased with indication of any possible invoicing adjustment under the terms of the provisions of article R211-10 hereafter;
9) if relevant, indication of the royalties or taxes related to certain services such as landing, loading or unloading taxes in ports and airports, and visitor's taxes when they are not included in the quotes.
10) the schedule of payments; in any event the Purchaser's last payment cannot be lower than 30% of the price of the trip or of the stay; also, it must settled upon delivery of all the travel documents;
11) any particular conditions requested by the Purchaser and accepted by the agent;
12) measures entitling the purchaser to lodge a complaint with the agent for non or poor execution of the contract; the purchaser must make his/her claim to the agent in the shortest delay, via certified mail with acknowledgement of receipt, with copies to the tour operator and to the service suppliers;
13) deadline for the agent to notify the Purchaser in case of cancellation when the trip is subordinated to a minimum number of participants (refer to the provisions stipulated in n°7 of above mentioned article R211-6);
14) conditions of cancellation of a contractual nature;
15) conditions of cancellation stated in articles R211-11, R211-12 and R211-13 below;
16) detailed description of the risks contracted including the warranty quotes covering civil liabilities of associations, non-profit organizations and local tourist institutions;
17) information regarding any optional insurance purchased to cover the consequences of certain cases of cancellation (policy number and insurer's name), as well as any assistance policy purchased for additional coverage, concerning for example, repatriation charges in case of an accident or disease. In that case, the Agent must hand over to the Purchaser a document stating the risks covered and those excluded.
18) deadline for the Purchaser to notify the agent in case of a contract transfer.
19) agent's pledge to provide the purchaser in writing with the information below, at least 10 days before the date planned for departure;
a) name, address and telephone number of the agent's local representative, or failing this, the names, addresses and telephone contacts of local organizations likely to assist the purchaser in the event of difficulty, or, failing this again, the call number permitting to contact the agent;
b) whenever minors are concerned, a telephone number and address permitting to contact the minor or the person in charge.
20) The provision regarding reimbursement without penalty in case of faiture of compliance with provision 14 of article 211-6 concerning a case of cancellation.
 

Article R211-9
The Purchaser may transfer the contract to an assignee meeting the same conditions as he/she, and allowing him/her to take part in the trip or stay, as long as the contract has not yet been in effect.
Except in case of a stipulation more favourable to the transferring party, within 7 days prior to the start of the trip, the Purchaser must inform the agent of his/her transfer decision via certified mail with acknowledgement of receipt.

For cruises, the deadline is extended to 15 days.

In no circumstances is the transfer subjected to prior approval by the agent.
 

Article R211-10
When the contract comprises the express possibility of a tariff adjustment, within the limits provided for in article L.211-13, the calculation methods of price variations, upwards and downwards, must be accounted for, especially with regards to transport charges and their related taxes, currencies which can affect the price of the trip or the stay, as well as the rate of the currency chosen as the reference calculation on the contract.
 

Article R211-11
When, prior to departure, the agent is forced to change one of the essential elements in the contract such as a significant price rise, he will inform the passenger without liability for compensation, via certified mail with acknowledgement of receipt. Consequently, the Purchaser may;

either terminate his/her contract and obtain immediate reimbursement of the sum paid;
or accept the agent's proposal for substitute services, in which case the contract will be endorsed then signed by both parties; any reduction in price will be deducted from the balance due, and if the sum already paid exceeds the new price, the surcharge will be reimbursed to the Purchaser before his/her departure.
 

Article R211-12
In the case provided for in article L.211-15, when, prior to the departure of the purchaser, the agent cancels the trip or the stay, the latter must notify the purchaser by certified mail with acknowledgement of receipt. Without foreseeing a possible claim for compensation, the Purchaser shall obtain immediate reimbursement from the agent without penalty. The Purchaser is then entitled to an allowance at least equal to the penalty he/she would have paid if he/she had initiated the cancellation.

The provisions of this article do not dot exclude any amiable arrangement by which the Purchaser would accept a substitute trip or stay proposed by the Agent.
 

Article R211-13
When, after the departure of the purchaser, the agent is unable to provide most of the services contracted and paid for by the purchaser, without foreseeing a possible claim for compensation on the Purchaser's part, the Agent must immediately make the following provisions:

either propose substitute services while supporting any possible additional charge and, if the services accepted by the Purchaser are of lower quality, the agent must pay for the price difference upon the purchaser's return.
or, if there is no alternative or if the substitute services are turned down by the Purchaser for valid reasons, provide the Purchaser, at no additional charge, with tickets entitling him to a flight home or to the destination of his/her choice in similar conditions, primarily agreed upon by both parties.
 

Article R211-14-1
The Purchaser can no longer cite the benefits of the provision envisioned in the 20th paragraph of article R211-8 once the service has been supplied.
 

LEGAL INFORMATION

GO Voyages 14 rue de Clery CS 50222 - 75060 Paris Cedex 02, France
Limited Company with a capital of 117.500.000 Euros
NAF 633 Z LIC 075 07 0063 RCS Paris 491 249 553 - HISCOX
Contract N°HA RCP0082196 Garantie APS - IATA Agreed - Member of Snav

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Our quoted tariffs include all mandatory taxes except for bed taxes (TOT). The tariffs are subject to availability. They exclude administration fees, last minute bookings and incidentals specific to certain destinations.